2014
Bachelor of Science in Hotel and Restaurant Management
STI College Global City
Let's work together for success!
I'd love to be of help!
Your go to Virtual Assistant and a small business owner with 5+ years of experience in Customer Service both in actual and virtual, my purpose is to support business owners by doing the day to day tasks to achieve their goals and grow their businesses.
Working in the customer service industry has equipped me with essential skills needed for a virtual assistant role. I have strong customer service skills, including managing inquiries, resolving issues and communicating effectively with clients. I’ve also been involved in managing information, organizing files and maintaining records. I am proficient in tools like Microsoft Office and Google Workspace. Additionally, I am organized, efficient and always strive for the best results in all the work that I do.
Whether you're an entrepreneur, a small business owner or a busy professional, I'm ready to step in and take care of the tasks to free up your time and energy. Let's chat about how I can support you. Contact me and let's make success happen.
My Skills and Competencies
Data Entry and Documentation
Written and Verbal Communication
Research
Leadership
Attention to Detail
Microsoft Tools and Google Workspace
Time Management
Customer Service
Social Media Management
Certificates
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My Experience and Education
2021
-
2021
Concentrix
(Customer Service Representative)
• Handling customer inquiries and complaints
• Informing customers with the updated company products, services and promotions that are being offered.
2017
-
2019
Telus International Philippines
(Customer Service Representative)
• Supporting both riders and the drivers with their concerns for a transportation network account.
• Informing potential clients about the advantages that they could avail if they approved of our service
2014
-
2017
Starbucks Coffee
(Shift Supervisor)
• Responsible in coaching and delegating tasks to other baristas
• Establishes goals, action plans and timelines
• Assisting the management in achieving team goals
My Services
General Virtual Assistant
Providing administrative support, project management and other tasks remotely.
Appointment Setting
Schedules consultations on prospective clients, ensuring that important meetings are booked for the team.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.