2019
Technical Vocational Livelihood (T.V.L)
Daehan College of Business and Technology
Hi! I'm Ally
I’m an enthusiastic aspiring virtual assistant ready to dive into this exciting industry! As a proud senior high school graduate, I completed a Technical Vocational Livelihood Program with a focus on Tourism Management. Since 2019, I’ve been honing my skills in the Business Process Outsourcing (BPO) sector as a Customer Service Representative. I’ve juggled multiple communication channels—chat, phone (both inbound and outbound), and email making me adept at engaging with customers and tackling challenges head-on. I can’t wait to bring my passion and experience to the virtual assistant role!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Healthcare Virtual Assistant
Certificates
My Experience and Education
2021
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2025
InteLogix Philippines (GC Services LLC)
(Account Representative)
Responding to the customers/associates promptly via chat, email, and phone. I also once handled a healthcare account which is related to Covid-19 patients (Associates of the company) where I process the filing of their paid leave of absence. My accounts handled are: Healthcare and Retail.
2019
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2021
Neusoft Cloud Technology
(Chat Support Representative)
Responding promptly to customer inquiries via live chat, and I take 3-5 chats at a time. I also became a Dispute Specialist where I only handle inquiries that is related to the customers who's not satisfied with their received items and facilitating and decisioning the dispute over seller and proposing and processing the refund based on the evidences provided by the seller and the buyer. The account I handled here is e-commerce business to customer.
My Services
Healthcare Virtual Assistant
Handled filing a paid leave of absence form from Covid-19 patients from a grocery chain in United States.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics and input it to an excel