1999
AB Literature
University of Santo Tomas
Jack of All Trades, Master in Customer Service
I have an extensive Customer Service experience, 19 years in total handling financial, telecommunications, sales, mortgage and travel accounts. Have worked with known international companies from the United States, United Kingdom, Australia and Canada.
I have high tolerance with empathy that shows effective communication to different clients. Whether this will be online, thru email, messaging or chat. Definitely a team player, who is creative and promotes value for an organization's goal.
Other side of me, is an easy-going and God fearing individual who loves music, basketball, is into sports and cooking. Has a heart for rescuing animals, especially cats. Currently have 20 rescued cats sheltered at home.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2021
-
2022
Penbrothers (Hopper Travel)
(Senior Travel Consultant)
Provides support thru email and chat for customers using the Hopper Travel app. Provides options on taking advantage of their insurance, providing assurance thru securities offered by Hopper.
2019
-
2020
Casto Travel Philippines
(Travel Executive)
Taking care of Corporate travellers from well known companies in Canada and the United States. Providing personal assistance for the company's travel needs. Flights, hotels, car rental and other requirements for business travelers.
2019
-
2019
Cognizant Philippines ( Flight Centre Australia)
(Travel Executive)
Provides travel assistance for Australian customers with their travel needs thru phone interface. Supports clients with their flights, hotel and car rentals. And other inquiries for their trip.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.