2015
BS Electronics Engineering
Lyceum of the Philippines University - Laguna
More Info About Me
Motivated by challenging experiences in an organization that will utilize and further enhance my skills for its growth. Maintains professional demeanor and efficiently prioritize and execute given tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Self-starter and can manage time and balance responsibilities in a multifaceted, rapidly evolving environment.
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2023
Thumbtack Philippines
(Premier Support Specialist (Remote))
• Accurately and efficiently address non-voice contacts from professionals using Salesforce and other back-office tools within the agreed upon service levels while meeting a quality score set for the team.
• Consult and coach high-value Thumbtack Professionals by partnering with them. Coached professionals how to market their business by solving their concerns that will set them up for long-term success on the platform.
• Obsess over customers and professionals by constantly focusing on solutions and guiding professionals to maximize their engagement and experience with Thumbtack.
• Continuously gather and communicate feedback about the customer, professional, and product.
2020
-
2021
Directly
(Samsung Chat Support)
• Managed and responded to team-leading volume of support tickets and chats through support portal.
• Identified and implemented correct solutions to client issues first-time around within SLA.
• Researched customer inquiries using modern technology and proactively improved processes.
2018
-
2020
Convergys/Concentrix
(Advisor Technical Specialist II, AT&T)
• Voice of the Customer Resolutions Team (VoCRT) effectively handles escalations and dissatisfied customers through chat and emails covering all of AT&T products and services including U-verse TV and Internet, Wireless (Cellular), DIRECTV and Online subscriptions.
• Thoroughly investigates cases to provide the best and accurate resolution and keeping records of customer support of interactions and data using defined methods and several tools developed for fast-paced solutions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.