2015
Bachelor of Science in Accounting Technology
University of San Carlos
More Info About Me
Dedicated Customer Service Assistant, proven ability to build a good rapport with clients, motivated to maintain customer satisfaction to contribute to company success, have a high sense of responsibility, ability to work effectively as part of the team as well as individually with minimal supervision, reliable and driven with solid time management skills with proven ability to function with grace under pressure, exceptional attention to detail to follow given instructions.
I also have expertise in:
• Personal Support
• Managing Accounts
• Operational Support
• Client Services
• Keeping executive calendars organized
The creation of spreadsheets
• Executing data input tasks
• Producing informational research papers.
• Planning
• Google Documents and Microsoft Office
My Skills and Competencies
Bookkeeping
Customer Service
Data Entry
Content Creator
Social Media Management
Certificates
My Experience and Education
2015
-
2022
BDO Unibank Inc
(Bank Teller)
Customer Service Representative
• Develop highly empathetic client relationships and earned a reputation for delivering exceptional customer service
• Consistently improve customer satisfaction through an expert resolution of conflicts & issues
• Learned the importance of managing finances and investing in life insurance and others
• Trained to help marketing staff cross-sell different bank products such as credits cards, loans, insurances and so much more
• Maintains up-to-date knowledge of bank policies regarding payments, account changes, product services, and upgrades
• Adhere to regulatory, security, and audit procedures
• Balanced daily cash deposits and bank vault inventory with a zero-error rate
• Maintains pleasing personality while attending to clients’ transactions, inquiries, and concerns
May 2020
-
March 2021
Herbalife
(Brand Independent Distributor and Senior Consultant)
• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in pers
November 2014
-
March 2015
Alta Vista Golf and Country Club
(Administrative Assistant Trainee)
• Strong knowledge of basic accounting principles governing accounting procedures in small/large firms
• Proficient in using accounting software and processing invoices, vouchers, and reimbursements
My Services
General Virtual Assistant
Respond to emails and manage schedules remotely to provide administrative help to businesses.
Bookkeeping
Finding money-making opportunities, managing cash flow concerns, and figuring out how to improve finances.
Customer Service Representative
Assist customers with issues and inquiries, educate them about the goods and services, take orders, and handle returns
Social Media Management
Examining engagement data, spotting customer interaction trends, and organizing digital community-building activities.
Data Entry / Web Researcher
Encoding, preparing and verifying accurate information to generate quality output
Content Creator
Promote the business's goods and services through creating marketing materials, social media, and copy for websites.