2019
Bachelor of Science in Information Technology
Jose Rizal University
More Info About Me
With 5 years in the BPO industry, including roles as a Workforce Analyst and Workforce Point of Contact, I bring a wealth of experience in workforce management and analytics. Additionally, skilled SEO Analyst with a strong commitment to staying current with updates from major search engines. Proficient in website development, troubleshooting programming issues, and organizing content, I specialize in public service blogs and E-commerce sites.
My Skills and Competencies
SEO - Off page
SEO - On Page
Data Entry
Email Marketing
Content Writing
Certificates
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My Experience and Education
2022
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2024
Direct Clients
(SEO Specialist)
Edited and managed client web page content to ensure it was both SEO-friendly and engaging. Conducted in-depth competitive analyses to align strategies with client objectives. Researched and tracked targeted keyword rankings for auto dealerships nationwide, delivering weekly localization and optimization updates. Leveraged interpersonal skills to collaborate with dealers and internet managers, refining online marketing strategies and client goals, while coordinating with email marketing and paid search teams to maintain a unified approach.
2023
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2024
Telrcom Solutions Inc.
(Workforce Analyst)
As a Workforce Analyst, I handle manpower forecasting, track agent performance, and manage incentives. I oversee scheduling, approve leaves, and ensure productivity standards are met. I also enforce sanctions for Code of Conduct violations. In my role as Workforce POC, I supervise colleagues’ tasks to ensure accuracy and implement corrective measures as needed.
2021
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2023
Telrcom Solutions Inc.
(Chat Support Representative)
Ensuring that customers are getting the best experience they need and making them stay as a loyal customer by giving them outstanding customer support experience.
2019
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2021
[24]7.ai
(Customer Service Representative)
Accounts:
Kohl’s (US Retail): Handled online orders, resolved issues with items or packages (e.g., replacements, re-orders, price adjustments, promotional code errors), and processed refunds.
Bed Bath & Beyond (US Retail): Monitored and tracked online orders, provided accurate resolutions for customer concerns (e.g., refunds, replacements), and offered compensation based on shopping experience.
Walmart (US Retail): Assisted with COVID-19 vaccination appointments, educated customers about the vaccine, and provided guidance for setting future appointments.
OPTUS (Australia Telco): Explained and corrected monthly bills to ensure customers received optimal service value, managed retention efforts, and performed basic troubleshooting.
My Services
Email Management
Systematic control of the quality and quantity of electronic messages that are sent within received by an organization
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO
Website Audit, On and Off page SEO, Keyword Research
Content Writing
Creative, 100% Unique and 0% Plagiarism, On time submission, Excellent time management