2019
Bachelor of Science in Information Technology
Jose Rizal University
More Info About Me
I began my career as a Customer Service Representative for an Australian Internet Service Provider, which is a sales account, where I developed strong communication skills and a focus on delivering customer value. After a few years, I changed careers as a Chat Support Representative. My strong work ethic led to a promotion to Real-Time Analyst/Data Analyst, where I managed spreadsheets and performed in-depth data analysis. Due to my performance, I was soon promoted to be a Team Leader of our department, overseeing team operations and supporting employee development—a role that sparked my passion for leadership.
My Skills and Competencies
Data Entry
Email Marketing
Content Writing
Excellent Communication Skills
Data Analysis
Certificates
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My Experience and Education
2023
-
2025
Telrcom Solutions Inc.
(Real Time Data Analyst)
As a Real Time Data Analyst. This role involved managing spreadsheets, performing detailed data analysis. I handle manpower forecasting, track agent performance. I oversee scheduling, approve leaves, and ensure productivity standards are met.
2021
-
2023
Telrcom Solutions Inc.
(Chat Support Representative)
Ensuring that customers are getting the best experience they need and making them stay as a loyal customer by giving them outstanding customer support experience.
2019
-
2021
[24]7.ai
(Customer Service Representative)
Accounts:
Kohl’s (US Retail): Handled online orders, resolved issues with items or packages (e.g., replacements, re-orders, price adjustments, promotional code errors), and processed refunds.
Bed Bath & Beyond (US Retail): Monitored and tracked online orders, provided accurate resolutions for customer concerns (e.g., refunds, replacements), and offered compensation based on shopping experience.
Walmart (US Retail): Assisted with COVID-19 vaccination appointments, educated customers about the vaccine, and provided guidance for setting future appointments.
OPTUS (Australia Telco): Explained and corrected monthly bills to ensure customers received optimal service value, managed retention efforts, and performed basic troubleshooting.
My Services
Email Management
Systematic control of the quality and quantity of electronic messages that are sent within received by an organization
Real-Time/Data Analysis
This role involved managing spreadsheets, performing detailed data analysis.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Writing
Creative, 100% Unique and 0% Plagiarism, On time submission, Excellent time management