📌 EOM Revenue Projection

Role & Process:
I manage daily revenue tracking and projection for Finance, stakeholders, and the client. Using an Excel model, I input operational data (FTE, billable hours, overtime) and apply automated calculations to forecast EOM revenue, compare against targets, and highlight variances.

Skills Applied:

• Excel advanced formulas & conditional formatting

• Data analysis & forecasting

• Business reporting & stakeholder communication

Impact:
Delivered accurate, real-time revenue insights, enabling better financial planning and performance tracking.

📌 Weekly Performance Dashboard for  Operations

I update and present a weekly performance dashboard to the Operations team, covering headcount changes, attrition rates, call delivery, leakage, and shrinkage metrics. This data provides insights into workforce performance across multiple locations, helping the team optimize operations and meet targets efficiently.

Skills Applied: Data analysis, Excel proficiency, performance tracking, reporting, problem-solving, and presentation.
Impact: Ensures timely insights for operational adjustments, improves workforce management, and supports data-driven decision-making to optimize team performance and efficiency.

📌 Agent Daily Hours Tracker

This spreadsheet tracks and updates the billable hours of employees, consolidating data across multiple parameters such as agent, month, status, and supervisor. This serves as a key resource for evaluating performance and projecting revenue. The daily updates contribute to accurate and timely decision-making, helping to monitor team productivity and assess operational efficiency.

Skills applied: Data management, performance analysis, Excel proficiency, attention to detail, reporting, and data visualization.

Impact: The updated spreadsheet allows for informed revenue projections, enhances productivity tracking, and supports performance-based decisions within the organization.