2015
Bachelor of Science in Information and Technology
Asian C0llege of Technology
More Info About Me
Dynamic Customer Service Representative with a proven track record at Accenture, enhancing customer satisfaction and resolving complex issues. As an expert in customer relations and technical support, I significantly improved service quality. Skilled in critical thinking and data entry, I excel in fast-paced environments, driving product sales and client satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2024
Accenture
(CSR)
Managed customer orders, shipments, complaints, and escalations.
Upheld organization integrity through high-quality customer service.
Launched innovative service and product promotions
2015
-
2019
Concentrix
(CSR)
Facilitated the troubleshooting of technical problems with professionalism.
Developed and introduced additional business offerings, focusing on solutions.
Enhanced sales performance of clients.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.