2011
Bachelor of Science in Information Technology
Informatics International College
More Info About Me
Worked for the biggest health insurance company in the United States as an Assistant Manager. I make sure that our people are aligned with the company’s core values and that our daily operations run smoothly. I value collaboration over competition at work and I firmly believe that gaining your people’s trust is very important to sustain performance.
My goal is to work in a stress-free environment that will also not impede my personal growth. Adequate compensation is enough for me as long as I enjoy what I do.
My Skills and Competencies
Customer Service
Email Management
Data Entry
Research and data collection
Certificates
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My Experience and Education
2019
-
2022
United Healthcare Group - Optum Global Solutions
(Assistant Manager)
Manage day-to-day tasks of employees, providing support in escalated situations and help managing the overall operations of the workplace.
2017
-
2019
Hinduja Global Solutions
(Supervisor)
Supervising a team of customer service agents, check daily performances, coach their opportunities and ensure smooth and effective collaboration.
2014
-
2015
Teleperformance
(Customer Service Representative)
Handle and assist with customer concerns and inquiries.
My Services
Email Management
Responsible for planning email campaigns, creating newsletters, and providing assistance to customers via email.
Product and Web Research
Responsible for collecting, organizing, and analyzing opinions and data to explore issues and predict trends.
Data Entry Specialist
Any data encoding using Microsoft Word and Excel