๐๐ฟ๐ฒ ๐๐ผ๐ ๐ฎ๐ป ๐-๐ฐ๐ผ๐บ๐บ๐ฒ๐ฟ๐ฐ๐ฒ ๐ฏ๐ฟ๐ฎ๐ป๐ฑ ๐น๐ผ๐ผ๐ธ๐ถ๐ป๐ด ๐ณ๐ผ๐ฟ ๐ฟ๐ฒ๐น๐ถ๐ฎ๐ฏ๐น๐ฒ, ๐ฒ๐
๐ฝ๐ฒ๐ฟ๐ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐๐๐ฝ๐ฝ๐ผ๐ฟ๐? ๐๐ผ๐ผ๐ธ ๐ป๐ผ ๐ณ๐๐ฟ๐๐ต๐ฒ๐ฟ!
With over 9 years of experience, I specialize in providing top-notch customer service tailored to online businesses.
Whether you're running a small store or managing a large e-commerce platform, I'm here to ensure your customers receive the best experience through responsive support across email, live chat, and social media.
With a solid background in retail and e-commerce, I offer personalized support that builds trust and boosts customer loyalty.
๐ช๐ต๐ ๐๐ต๐ผ๐ผ๐๐ฒ ๐ ๐ฒ ๐ณ๐ผ๐ฟ ๐ฌ๐ผ๐๐ฟ ๐-๐๐ผ๐บ๐บ๐ฒ๐ฟ๐ฐ๐ฒ ๐๐๐๐ถ๐ป๐ฒ๐๐?
โฎ Expertise in delivering customized support for eCommerce brands
โฎ Over 9 years of experience in retail and online customer service
โฎ Dedicated to boosting customer satisfaction and building brand loyalty
โฎ Timely responses to ensure quick resolution of issues
โฎ Proven track record of increasing customer retention and reducing churn
โฎ Flexible support across email, live chat, and social media platforms
๐ฅ๐ฒ๐ฎ๐ฑ๐ ๐๐ผ ๐๐ฎ๐ธ๐ฒ ๐๐ผ๐๐ฟ ๐ฒ-๐ฐ๐ผ๐บ๐บ๐ฒ๐ฟ๐ฐ๐ฒ ๐๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐๐ผ ๐๐ต๐ฒ ๐ป๐ฒ๐
๐ ๐น๐ฒ๐๐ฒ๐น?
Whether you need short-term help or a dedicated support partner for the long haul, I'm here to help your brand succeed by ensuring your customers get the best possible service! ๐
Technological Institute of the Philippines (TIP)
โ๏ธ Assisted customers with monthly quilting subscription orders and preferences.
โ๏ธ Managed order tracking, shipping inquiries, and ensured timely deliveries of quilting kits.
โ๏ธ Helped with returns, exchanges, and any issues related to quilting kits or materials.
โ๏ธ Provided product details, quilting tips, and guidance on using patterns and fabrics.
โ๏ธ Resolved payment, account, and subscription-related concerns for customers.
โ๏ธ Delivered friendly, personalized customer service to ensure satisfaction with every box.
โ๏ธ Assisted customers via email and social media channels with custom sock orders, photo uploads, and design choices.
โ๏ธ Managed order tracking, shipping inquiries, and timely deliveries.
โ๏ธ Provided product details and sizing assistance.
โ๏ธ Managed customer feedback and reviews to maintain brand reputation.
โ๏ธ Developed and implemented FAQs, macros, and help articles to streamline support processes.
โ๏ธ Resolved payment and account issues.
โ๏ธ Delivered friendly, personalized customer service for high satisfaction.
โ๏ธ Assisted customers via email and live chat on custom-designed products like stationery, invitations, home dรฉcor, and gifts.
โ๏ธ Used Gorgias for efficient customer support and order tracking.
โ๏ธ Guided customers through order placements and design customizations.
โ๏ธ Handled returns and refunds in compliance with Mintedโs policies.
โ๏ธ Collaborated with design and fulfillment teams to resolve customer issues.
โ๏ธHandled order tracking and delivery inquiries via chat/email using Zendesk.
โ๏ธAssisted customers with the return and refund process, ensuring compliance with Shein's policies.
โ๏ธProvided product details, sizing guidance, and personalized recommendations.
โ๏ธAssisted with account-related issues, payment problems, and promotional code inquiries.
โ๏ธCoordinated with logistics for shipping concerns and delays.
โ๏ธAchieved high customer satisfaction through prompt and effective support.
โ๏ธ Provided support via chat, email, and social media using LiveAgent.
โ๏ธ Processed orders, tracked shipments, and managed returns and refunds in compliance with company policies.
โ๏ธ Assisted with inquiries on business cards, print products, and merchandise.
โ๏ธ Offered technical guidance and supported customers with website navigation and product customization.
โ๏ธ Collaborated with internal teams to address customer concerns and improve service delivery.
โ๏ธProvided support for order placement, tracking, returns, cancellations, and account updates.
โ๏ธUsed SnapEngage for handling live chat support and Salesforce to manage email communications and document support cases.
โ๏ธGuided customers through returns and refund processes, ensuring alignment with company policies.
โ๏ธTroubleshot account-related issues and escalated complex concerns to internal departments when needed.
โ๏ธCoordinated with logistics teams to resolve shipping and delivery-related issues.
โ๏ธSuggested relevant products based on customer needs to enhance their shopping experience.
Efficiently troubleshoot technical issues to ensure a seamless user experience for your customers.
Deliver exceptional customer support tailored for online businesses via email, live chat, and social media.
Develop macros for quick and efficient responses to frequently asked questions to improve response time.
Conduct thorough system audits to identify areas for improvement in customer support processes.
Manage order processing, tracking, returns, and refunds to keep your customers informed and satisfied.
Create detailed FAQs to address common customer inquiries and reduce the volume of repetitive questions.
"๐๐ฐ๐ณ๐ฌ๐ช๐ฏ๐จ ๐ธ๐ช๐ต๐ฉ ๐๐ญ๐ช ๐ฉ๐ข๐ด ๐ฃ๐ฆ๐ฆ๐ฏ ๐ข ๐จ๐ข๐ฎ๐ฆ ๐ค๐ฉ๐ข๐ฏ๐จ๐ฆ๐ณ ๐ง๐ฐ๐ณ ๐ฐ๐ถ๐ณ ๐ฐ๐ฏ๐ญ๐ช๐ฏ๐ฆ ๐ด๐ต๐ฐ๐ณ๐ฆ. ๐๐ฉ๐ฆ ๐ฉ๐ข๐ฏ๐ฅ๐ญ๐ฆ๐ฅ ๐ฐ๐ถ๐ณ ๐ค๐ถ๐ด๐ต๐ฐ๐ฎ๐ฆ๐ณ ๐ช๐ฏ๐ฒ๐ถ๐ช๐ณ๐ช๐ฆ๐ด ๐ฆ๐ง๐ง๐ช๐ค๐ช๐ฆ๐ฏ๐ต๐ญ๐บ ๐ข๐ฏ๐ฅ ๐ค๐ณ๐ฆ๐ข๐ต๐ฆ๐ฅ ๐ฆ๐ง๐ง๐ฆ๐ค๐ต๐ช๐ท๐ฆ ๐๐๐๐ด ๐ต๐ฉ๐ข๐ต ๐ณ๐ฆ๐ฅ๐ถ๐ค๐ฆ๐ฅ ๐ฐ๐ถ๐ณ ๐ณ๐ฆ๐ด๐ฑ๐ฐ๐ฏ๐ด๐ฆ ๐ต๐ช๐ฎ๐ฆ ๐ฅ๐ณ๐ข๐ฎ๐ข๐ต๐ช๐ค๐ข๐ญ๐ญ๐บ. ๐ ๐ฉ๐ช๐จ๐ฉ๐ญ๐บ ๐ณ๐ฆ๐ค๐ฐ๐ฎ๐ฎ๐ฆ๐ฏ๐ฅ ๐ฉ๐ฆ๐ณ ๐ด๐ฆ๐ณ๐ท๐ช๐ค๐ฆ๐ด!"
"๐๐ญ๐ช'๐ด ๐ฆ๐น๐ฑ๐ฆ๐ณ๐ต๐ช๐ด๐ฆ ๐ช๐ฏ ๐ค๐ถ๐ด๐ต๐ฐ๐ฎ๐ฆ๐ณ ๐ด๐ฆ๐ณ๐ท๐ช๐ค๐ฆ ๐ฉ๐ข๐ด ๐ต๐ณ๐ข๐ฏ๐ด๐ง๐ฐ๐ณ๐ฎ๐ฆ๐ฅ ๐ฐ๐ถ๐ณ ๐ข๐ฑ๐ฑ๐ณ๐ฐ๐ข๐ค๐ฉ ๐ต๐ฐ ๐ด๐ถ๐ฑ๐ฑ๐ฐ๐ณ๐ต. ๐๐ฆ๐ณ ๐ข๐ต๐ต๐ฆ๐ฏ๐ต๐ช๐ฐ๐ฏ ๐ต๐ฐ ๐ฅ๐ฆ๐ต๐ข๐ช๐ญ ๐ข๐ฏ๐ฅ ๐ฅ๐ฆ๐ฅ๐ช๐ค๐ข๐ต๐ช๐ฐ๐ฏ ๐ต๐ฐ ๐ฐ๐ถ๐ณ ๐ค๐ถ๐ด๐ต๐ฐ๐ฎ๐ฆ๐ณ๐ด' ๐ฏ๐ฆ๐ฆ๐ฅ๐ด ๐ฉ๐ข๐ท๐ฆ ๐ฉ๐ฆ๐ญ๐ฑ๐ฆ๐ฅ ๐ถ๐ด ๐ฃ๐ถ๐ช๐ญ๐ฅ ๐ด๐ต๐ณ๐ฐ๐ฏ๐จ๐ฆ๐ณ ๐ณ๐ฆ๐ญ๐ข๐ต๐ช๐ฐ๐ฏ๐ด๐ฉ๐ช๐ฑ๐ด ๐ธ๐ช๐ต๐ฉ ๐ฐ๐ถ๐ณ ๐ค๐ญ๐ช๐ฆ๐ฏ๐ต๐ด. ๐๐ฉ๐ฆ'๐ด ๐ข๐ฏ ๐ช๐ฏ๐ท๐ข๐ญ๐ถ๐ข๐ฃ๐ญ๐ฆ ๐ข๐ด๐ด๐ฆ๐ต!"
"๐๐ญ๐ช ๐ธ๐ข๐ด ๐จ๐ณ๐ฆ๐ข๐ต ๐ต๐ฐ ๐ธ๐ฐ๐ณ๐ฌ ๐ธ๐ช๐ต๐ฉ. ๐ ๐ฉ๐ข๐ฅ ๐ฉ๐ฆ๐ณ ๐ธ๐ฐ๐ณ๐ฌ๐ช๐ฏ๐จ ๐ฐ๐ฏ ๐ด๐ฐ๐ฎ๐ฆ ๐ค๐ถ๐ด๐ต๐ฐ๐ฎ๐ฆ๐ณ ๐ด๐ฆ๐ณ๐ท๐ช๐ค๐ฆ ๐ฆ๐ฎ๐ข๐ช๐ญ๐ด. ๐๐ฉ๐ฆ ๐ธ๐ข๐ด ๐ด๐ถ๐ฑ๐ฆ๐ณ ๐ฅ๐ช๐ญ๐ช๐จ๐ฆ๐ฏ๐ต ๐ข๐ต ๐ค๐ฉ๐ฆ๐ค๐ฌ๐ช๐ฏ๐จ ๐ง๐ฐ๐ณ ๐ฆ๐ฎ๐ข๐ช๐ญ๐ด ๐ข๐ฏ๐ฅ ๐ฒ๐ถ๐ช๐ค๐ฌ ๐ต๐ฐ ๐ณ๐ฆ๐ด๐ฑ๐ฐ๐ฏ๐ฅ. ๐ ๐ธ๐ฐ๐ถ๐ญ๐ฅ ๐ฃ๐ฆ ๐ฉ๐ข๐ฑ๐ฑ๐บ ๐ต๐ฐ ๐ธ๐ฐ๐ณ๐ฌ ๐ธ๐ช๐ต๐ฉ ๐ฉ๐ฆ๐ณ ๐ข๐จ๐ข๐ช๐ฏ ๐ช๐ฏ ๐ต๐ฉ๐ฆ ๐ง๐ถ๐ต๐ถ๐ณ๐ฆ. ๐ ๐ฐ๐ถ'๐ญ๐ญ ๐ฃ๐ฆ ๐จ๐ญ๐ข๐ฅ ๐บ๐ฐ๐ถ ๐ฉ๐ช๐ณ๐ฆ๐ฅ ๐ฉ๐ฆ๐ณ."
"๐๐ญ๐ช ๐ฑ๐ณ๐ฐ๐ท๐ช๐ฅ๐ฆ๐ฅ ๐ฆ๐น๐ค๐ฆ๐ฑ๐ต๐ช๐ฐ๐ฏ๐ข๐ญ ๐ค๐ถ๐ด๐ต๐ฐ๐ฎ๐ฆ๐ณ ๐ด๐ถ๐ฑ๐ฑ๐ฐ๐ณ๐ต ๐ง๐ฐ๐ณ ๐ฐ๐ถ๐ณ ๐ฆ-๐ค๐ฐ๐ฎ๐ฎ๐ฆ๐ณ๐ค๐ฆ ๐ด๐ต๐ฐ๐ณ๐ฆ. ๐๐ฆ๐ณ ๐ฒ๐ถ๐ช๐ค๐ฌ ๐ณ๐ฆ๐ด๐ฑ๐ฐ๐ฏ๐ด๐ฆ๐ด ๐ข๐ฏ๐ฅ ๐ฑ๐ณ๐ฐ๐ฃ๐ญ๐ฆ๐ฎ-๐ด๐ฐ๐ญ๐ท๐ช๐ฏ๐จ ๐ด๐ฌ๐ช๐ญ๐ญ๐ด ๐ฎ๐ข๐ฅ๐ฆ ๐ข ๐ฉ๐ถ๐จ๐ฆ ๐ฅ๐ช๐ง๐ง๐ฆ๐ณ๐ฆ๐ฏ๐ค๐ฆ ๐ช๐ฏ ๐ฐ๐ถ๐ณ ๐ค๐ถ๐ด๐ต๐ฐ๐ฎ๐ฆ๐ณ ๐ด๐ข๐ต๐ช๐ด๐ง๐ข๐ค๐ต๐ช๐ฐ๐ฏ ๐ณ๐ข๐ต๐ช๐ฏ๐จ๐ด. ๐๐ฆ ๐ด๐ข๐ธ ๐ข ๐ด๐ช๐จ๐ฏ๐ช๐ง๐ช๐ค๐ข๐ฏ๐ต ๐ช๐ฏ๐ค๐ณ๐ฆ๐ข๐ด๐ฆ ๐ช๐ฏ ๐ฑ๐ฐ๐ด๐ช๐ต๐ช๐ท๐ฆ ๐ง๐ฆ๐ฆ๐ฅ๐ฃ๐ข๐ค๐ฌ ๐ข๐ง๐ต๐ฆ๐ณ ๐ด๐ฉ๐ฆ ๐ซ๐ฐ๐ช๐ฏ๐ฆ๐ฅ ๐ฐ๐ถ๐ณ ๐ต๐ฆ๐ข๐ฎ!"