2011
Bachelor of Science in Industrial Engineering
Polytechnic University of the Philippines
About Me
I am 34 years old, a mom of 2. I have years of experience in the BPO Industry so I am used to fast-paced working environments. I have worked with Telstra, AT&T, Barclaycard US, Metro PCS by T-Mobile and United Healthcare. I wanted to transition to freelancing because I wanted to get more knowledge and experience. I have worked as a General Virtual Assistant for more than a year doing SMM, E-Commerce, FB ads, and admin tasks. Also working part-time as an Executive Assistant.
My Skills and Competencies
Admin Assistant
Executive Assistant
ECommerce
Customer Service
Graphic Design
Social Media Manager
Facebook Ads Management
Content Creator
Certificates
My Experience and Education
2023
-
2024
Topa Electrical NZ (Part-Time)
(Admin Assistant)
Process tasks, Apply for temporary and permanent connections, Send emails for updates to Project Managers
2022
-
2023
Pathways investment Group LLC
(Transaction Coordinator/SMM)
Filling out HCD forms, Filing tax clearance requests, SMM
2021
-
2022
Freelancer
(SMM)
Aside from my years of experience in the BPO industry, I have also managed online shops and social media accounts. I am comfortable talking on the phone without any script and I am very good at customer satisfaction. So I think I will be a very good fit.
2016
-
2022
Freelancer
(ECommerce)
Aside from my years of experience in the BPO industry, I have also managed online shops and social media accounts. I am comfortable talking on the phone without any script and I am very good at customer satisfaction. So I think I will be a very good fit.
2019
-
2022
Optum Global Solutions
(Members Services Advocate)
I was responsible for answering questions about members' coverage, benefits, claim status and disputes, prescriptions and doctors. It was basically an all-around job. I had to contact doctor's offices, pharmacies, primary medical group to make sure members are getting the care they deserve
2017
-
2019
RMS Collect Inc.
(Customer Service Representative)
I was responsible for answering customers’ questions about their prepaid phone service. Processed requests like activation, sim change and phone number change. Also did basic TS when their internet is not working.
2022
-
Present
Insight Research Group
(Executive Assistant (Part Time))
Calendar, Travel, Inbox Management, Web development, Setting up text reminders for client calls, Cryptowatch,
My Services
Ecommerce
ECommerce is my favorite job.
Executive Assistant
Handling a few email inboxes, Cryptowatch, Calendar Management, Taking MoMs, Travel Management, Web develpoment
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Admin Assistant
I have the experience in Virtual Office Administration and I am very attentive to details