2005
Bachelor of Secondary Education Major in Physical Education
Rizal Technological University
Meet Alfie: Your team player GVA!
I’m a skilled Technical Support Specialist and versatile Virtual Assistant with a strong foundation in IT support, problem-solving, and administrative management. I specialize in diagnosing technical issues, optimizing system functionality, and supporting various administrative needs to enhance productivity. My expertise includes technical troubleshooting, customer service, project management, and efficient communication, using tools like CRM systems, Hubspot, and Google Workspace. I’m dedicated to ensuring smooth operations so you can focus on your core tasks.
My Skills and Competencies
Virtual Assistant
FacedBook Ads Manager
Data Entry
Technical Support
Customer Service
Service Desk
Certificates
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My Experience and Education
December 2022
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January 2025
All Beyond Wheels Inc.
(Driving Instructor)
Conduct Theoretical Driving Course seminar.
Evaluate student's driving skills.
Instruct students on how to perform Defensive Driving and Driving Skills.
October 2021
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2024
ProVA
(Facebook Ads Manager/Trainee)
Accomplished Facebook Ads manager page.
Created Campaign, Ad Set, and Ads.
Able to gather client.
Ran ads with Spa company and Takoyako products.
Ads able to convert into sales.
October 2024
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2024
ProVA
(General Virtual Assistant (Trainee))
Created sample works related to General Virtual Assistant tasks during training.
March 2022
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2024
HM Cloud Services
(Freelancer)
Troubleshoot client's computer issues.
Install security application.
Clean up slow computer issues.
Troubleshoot errors and difficulty issue in computers.
January 2021
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October 2021
CSS Corp
(Level 1 Service Desk Engineer)
Monitor tickets created.
Analyze the issues.
Performs proper troubleshooting on the client’s computer issues.
Resolve the issues in a timely manner.
Follow up on the case if the issue has been resolved.
March 2020
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November 2020
Project Space
(Customer Service Representative)
Answer inbound calls.
Verify information for deliveries or tenants.
Monitor thru CCTV for people who enters the building
Once verified, opens the door for them thru the use of our system.
September 2011
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August 2017
Convergys/Concentrix
(Technical Support Representative Tier 2/OOP)
Prepare workstation to take in inbound calls.
Send reports.
Verify the customer’s information.
Analyze the customer’s concern.
Provide possible troubleshooting for an accounting software.
Resolve the issue.
Treat every call as first call resolution.
February 2011
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April 2011
Excel Asia
(Account Sales Executive)
Search for a possible lead.
Doing outbound calls for a possible client.
Provide information for clients who are not yet accepting credit card payments in their business.
Processes merchant services.
Escalate to our superior for further processing.
October 2007
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September 2010
Teletech
(Customer Service Representative/QA)
Customer service representative in a healthcare account.
Provide patient information if they are covered or not through their health insurance.
Once provided will create documentation and close the ticket.
My Services
General Virtual Assistant
Self-employed worker who specializes in offering administrative services to clients from a remote location.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Technical Support
Technical support workers help maintain, manage and repair IT systems.
Customer Service
Customer service is the act of taking care of the customer's needs.