2016
Information Communication Technology
Polytechnic University of the Philippines
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
SEO Expert
GMB
CONTENT CREATION
Certificates
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My Experience and Education
7-2016
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7-2017
Convergys
(Technical support representative)
• Graveyard Shift
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and phone connections.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Schedule technician to visit members premises
2019
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2020
DOLPHIN BRACES
(SEO EXPERT)
-Develop optimization strategies that increase the company's website search engine results rankings
-Execute tests, collect and analyze data and results, identify trends and insights in order to achieve maximum ROI
-Manage the expenses of SEO campaigns, staying on budget, estimating monthly costs and reconciling differences
-Work with editorial and marketing teams to drive SEO in content creation and content marketing
-Research and implement search engine optimization recommendations
-Create and execute link building strategy
-Determine measurable goals that demonstrate improvement in marketing efforts
-Write compelling and high-quality website content, including blog posts and page descriptions to improve website search results
9- 2017
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8-2019
VXI Global
(Customer Service Representative)
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Recommended products to customers, thoroughly explaining details.
• Answered customer telephone calls promptly to avoid on-hold wait times.
2019
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2021
ALL AMERICAN MEDICAL SUPPLY
(SEO EXPERT)
-Conduct page optimization for search engine marketing
-Monitor daily performance metrics with SEO tools such as Google analytics to understand SEO strategy performance
-Collaborate with others within the marketing department to manage SEO strategy
-Perform ongoing keyword research, discovery and optimization for new SEO keywords to use throughout the company website and marketing materials
-Closely collaborate with web development team to ensure SEO best practices are properly followed throughout website content
-Change website architecture, content, linking and other factors to improve SEO positions for target keywords
9 - 2019
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7- 2021
Concentrix
(Healthcare Customer Service Representative)
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
• Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Educated clients and families about rights and responsibilities.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Trained new personnel regarding company operations, policies and services.
2019
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2021
SUPERIOR ROOFING OF MAINE
(SEO EXPERT)
-Conduct page optimization for search engine marketing
-Monitor daily performance metrics with SEO tools such as Google analytics to understand SEO strategy performance
-Collaborate with others within the marketing department to manage SEO strategy
-Perform ongoing keyword research, discovery and optimization for new SEO keywords to use throughout the company website and marketing materials
-Closely collaborate with web development team to ensure SEO best practices are properly followed throughout website content
-Change website architecture, content, linking and other factors to improve SEO positions for target keywords
2021
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2022
CHICA TACOS
(SEO EXPERT)
-Conduct page optimization for search engine marketing
-Monitor daily performance metrics with SEO tools such as Google analytics to understand SEO strategy performance
-Collaborate with others within the marketing department to manage SEO strategy
-Perform ongoing keyword research, discovery and optimization for new SEO keywords to use throughout the company website and marketing materials
-Closely collaborate with web development team to ensure SEO best practices are properly followed throughout website content
-Change website architecture, content, linking and other factors to improve SEO positions for target keywords
7- 2021
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7 - 2022
Concentrix
(Real Time Analyst)
• Prepared and maintained reports, dashboards and monthly packages.
• Optimized schedules, forecasts and other tools to present to management.
• Managed real-time inbound call traffic across multiple contact center locations.
• Managed overtime, shift swaps, breaks and PTO requests.
• Maintained excellent attendance record, consistently arriving to work on time.
• Used Microsoft Word and other software tools to create documents and other communications.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google