2015
Information Technology Major in Computer Secretarial
Imus Compute College
More Info About Me
I am a seasoned professional with diverse experience spanning over a decade in roles ranging from Customer Service Representative to Chief Age-Defying Officer. Throughout my career, I have honed my skills in various domains such as Web Design, QuickBooks, Sales, Lead Generation, Content Strategy, Graphic Design, Social Media Marketing, Email Marketing, Customer Service, Team Leadership, Outbound Marketing, Video Editing, Copywriting, News Writing, and more. My journey has taken me from the Philippines to different states in the United States, allowing me to adapt to various work environments and cultures. As a highly adaptable and multi-skilled individual, I bring a wealth of expertise to any role I undertake, coupled with a strong work ethic and a passion for delivering outstanding results.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
05/2023
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10/2023
Aginghere
(Chief Age Defying Office)
Social Media Manager
Graphic Design
News Writing
Web Content Writing
Email Newsletter Design
E-newsletter
2021
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2022
GJG Digital Marketing
(Social Media Manager of 5 Business)
*Social Media Management
*Social Media Plan & Strategies
*Social Media Marketing (Organic)
*Social Media Basic Ads Setup
*Content Creation
*Graphic Designer / Basic Video Editing
*Copywriting (CAPTION & HASHTAGS)
*Engagement
*Ads Report / Progress Report
*Virtual Assistant
* Develop creative and engaging social media strategies
* Manage the day-to-day handling of all social media channels such as Facebook and Instagram adapting content to suit different channels
* Manage and facilitate social media communities by responding to social media posts and developing discussions
* Oversee, plan and deliver content across different platforms using scheduling tools such as Later and Business Suite App
* Create engaging multimedia content (and/or outsource this effectively) across multiple platforms
* Monitor, track, analyse and report on performance on social media platforms using tools such as Google Analytics and Facebook insights
*
2022
-
2023
Beyond Accounting and Tax / Aginghere
(General Virtual Assistant / Chief Defying Officer)
Newsletter, Article Creator and Podcast Content Editor/ Publisher
Quickbooks task
Checking messages on Linkedin, Gmail, Facebook, Squarespace, and Instagram (The goal is to get everyone’s email and phone number into the Active campaign with tags)
Sales leads. Supply search lists, and use this to create messaging sequences in Weconnect. The goal would be to have 500-1000 messages Active every week.
SMM tasks. Create content using Chattgpt and Create Graphics for Social Media posting, Website Blog post
2021
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2023
Staffactory LLC (Yardmax)
(General Virtual Assistant)
• Open and maintain customer account by recording Account Information (Registering their products online)
• Resolve customer complaints via phone, email or mail
• Build sustainable relationships of trust through open and interactive communications
• Outbound calls for the customer who left Voicemails
• Contribute to team effort by accomplishing related results as needed
• Perform other duties as assigned by Management to support business operations
• Sending Timesheet and Invoice for the Client
Project Team Leader
Encoding customer information n Google Sheet
2020
-
2022
Alorica Philippines
(Customer Care Representative)
• I help customers with complaints and questions, give customers information about products and services, take orders, and process returns
• I assist customer filing an Coverage for the uncovered medication, Filing and Processing Tier Exception for Tier 3-5 Medication (lowering the tier of the Medication)
• Coordinating with Coverage Determination and Appeal Department for the Prior Authorization approval
• Sending Case/Appeal/Prior Authorization Copy to the Customers
2019
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2020
JNGlobal Finechem Inc.
(Accounting Staff / Administrative Assistant)
• Basic Accounting (SOA, Update Daily Cash, Voucher, 2307, Payroll, & Cheque) / Direct reporting to the CEO
• Attend to Seminar relating to PDEA procedure and Requirements Monitor chemical inventory under PDEA
• Submit PDEA semi-annual, supplier report and compile documents related to PDEA
• Time keeping Record and send to External Auditor
• Manage 201 files by updating records of employee
• Assists in Hiring, On-boarding requirements for new hires, providing job description and posting advertisement
• Assisting with internal event organization and coordination, including recreational events and training activities.
• Making the necessary arrangements when a company employee needs to travel
• Handling Inbound Shipment; Coordinate with broker and nominated forwarder
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Virtual Assistant
I can help lighten the load by completing the task, efficiently and effectively with minimal supervision.
Email Marketing
Let's work together to boost your email marketing ROI and engagement.
Podcast Editor
With my expertise, your podcasts will sound polished and professional, reaching your audience seamlessly.
Testimonials
ERICK MANAPAT
Alex is a good co-worker. We've worked together for a couple of months and she is always at the top of her performance. Giving her best effort to meet the deadlines even before due. Her works are fascinating and her ideas are brilliant. Great time working with you!
Hiyasmin Bautista
It’s been great working with Alex for 2 years. We helped each other a lot in terms of work and life. She also shared her best practices at work. One thing that I really admire about her is the love she gave for her family. She’s very dedicated to work and provide everything for her family. She’s an amazing person.
Steven Allan Soya
Alex is a teamplayer, always willing to take one for the team. Since day one she's a rockstar! Optimistic and always facing challenge with a smile, thanks for the two years working with you, it was short lived but fun and memorable.