2022
Bachelor of Science in Travel Management and Tourism Management
Lyceum of the Philippines - Manila
More Info About Me
Hey there! I'm VA KitKit, and I'm thrilled you're considering me to be your next Virtual Assistant. If you're looking for someone who can not only manage your day-to-day but also help your business truly shine online, you've come to the right place! With a solid background spanning e-commerce, diverse customer support, executive administrative tasks, and specialized client intake, I bring a unique, versatile skill set to the table. I'm all about making your life easier, your customers happier, and your business more efficient and visible. Think of me as your proactive partner, ready to dive in and tackle challenges so you can focus on what you do best.
So, what can I bring to your business? From crafting and meticulously managing high-converting Shopify stores to delivering top-notch multi-channel customer and client support (think seamless chat, email, and social media interactions, plus expert troubleshooting), I've got your front-end covered. But I'm not just client-facing; I also excel at robust administrative and operational support, honed through executive assistant training – from organizing crucial documents and managing schedules to handling payroll and financial tracking. Plus, I'm ready to elevate your online footprint with Social Media Management and a strong grasp of SEO principles, helping you connect with your audience and grow organically. Let's team up and transform your to-do list into "done"!
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Shopify Specialist
Certificates
My Experience and Education
2022
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2024
Telus International Philippines
(Customer Service Representative and Technical Service Representative)
two years of dynamic experience as a Customer Support Representative from Telus Digital Philippines, where I supported the Fitbit (Google) account. My journey began in the Shipping Department, meticulously handling customer orders, processing refunds, and providing proactive shipping updates. I then seamlessly transitioned to Live Chat and Email support, becoming proficient in managing diverse inquiries, complex troubleshooting for Fitbit devices and apps, and subscription issues. My expertise further expanded into Social Media support across major platforms and managing public reviews on App Stores and Amazon, all while consistently performing as a top agent due to my dedication and problem-solving abilities.
2025
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2025
Barcroft Auto Detailing (Agency: BruntWork)
(Receptionist and Intake Specialist)
As an independent contractor with Bruntwork, I gained extensive experience as a remote Receptionist and Specialist Intake for Barcroft Auto Detailing, a US-based client. In this dynamic role, I expertly managed both inbound and outbound calls, skillfully scheduling appointments, offering a comprehensive suite of auto detailing services, and creating detailed quotes for potential customers. Beyond client interaction, I also handled significant administrative duties, including scheduling workers, managing payroll, and meticulously tracking the company's yearly and monthly income. This blend of customer-facing and back-office responsibilities highlights my strong organizational skills, proactive approach to client engagement, and ability to contribute significantly to a company's operational efficiency.
2017
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2017
Rex Group of Companies
(Executive Assistant Support)
As an Executive Assistant Support trainee at Rex Group of Companies, I gained foundational experience in comprehensive administrative support. My responsibilities included meticulous organization, accurate printing, and timely delivery of critical documents across various departments, ensuring efficient information flow. I also actively supported calendar management, assisted in coordinating meeting logistics, and managed essential correspondence. This role honed my organizational skills, attention to detail, and ability to contribute effectively to a dynamic professional environment.
My Services
General Virtual Assistance
Scheduling, reminders, answering queries, and providing helpful resources.
Shopify Specialist
Crafting, optimizing, and managing high-converting Shopify stores. I turn visions into engaging, sales-driving e-commerc
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.