2016
Training Attended Related in Online
Access Computer College
More Info About Me
n/a
My Skills and Competencies
Social Media Management
Data Entry
Video Editor
Administrative
Customer Service
Certificates
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My Experience and Education
2020
-
2023
Voltage Electrical Contractor Corporation
(HR Associate)
● Managing HR records including, resumes, applicant logs and employee forms.
● Issuing employment contracts and verifying completion.
● Issuing new employees with enrollment documents.
● Conducting employee orientations.
● Explaining employee benefits.
● Responding to HR-related queries within the company.
● Maintaining employee confidentiality.
● Payroll Support.
● Managing HRIS (Human Resources Information System)
● Compile 201 files.
● Assisting with the distribution of training material.
2023
-
2025
Teleperformance
(Customer Service Representative)
Responsibilities
Answer customer inquiries: Provide information about products and services, and answer questions
Resolve complaints: Respond to customer complaints and technical issues
Process orders: Take orders, process cancellations, and process returns
Provide support: Guide customers through using product features and troubleshoot issues
Collect feedback: Gather feedback from customers and share it with relevant departments
Manage customer data: Maintain records of customer interactions and satisfaction
Build relationships: Maintain goodwill between the organization and its customers
Skills
Communication: Have excellent communication skills to speak directly with customers
Product knowledge: Have a strong understanding of the company's products and services
Customer orientation: Have a customer-oriented mindset
CRM systems: Be familiar with the CRM software and tools used to manage customer data
Quick thinking: Be able to think on your feet and respond quickly to customer questions
2018
-
2020
JCW Outsourcing Management and Management Inc.
(HRIS Specialist)
● Confirms accuracy and integrity of all data entered, maintains data in HRIS system and database and assures information is available on a timely basis.
● Performs group data updates, export, imports, clean-ups, and researches/reports on any data requests.
● Conduct data analysis on HR data such as compensation, classification, employment employee relations and /or benefits data as directed.
● Coordinates, schedules and tracks progress of specialized work projects or departmental function.
● Provides administrative support such as preparing and composing confidential correspondence, and receiving and screening telephone calls.
● May supervise, monitor, or coordinate activities of subordinates.
My Services
Office and Administration
Specialized training is required in order for the employee to work efficiently and productively.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Video Editor
Creating engaging and high-quality video content requires a combination of creativity, technical skills, and the right t