2020
Bachelor of Science in Pharmacy
National University
Hey, Im AJ your remarkable Virtual Assistant!
Pandemic has a big impact in my life which leads me to work as a Customer Service representative at 19, It develops my character by gaining experience of working with diverse people and diverse groups. To practice my skills and to develop new ones by sharing it to others and by learning from people, situations, and experiences.
Being customer service requires a lot of patience and the ability to remain calm and professional under pressure. I always inspect the root cause of a certain concern to provide a solution, I am also a Data Entry specialist which is responsible for entering and updating information into our computer system or database. I am also familiar with some medical terms so I can provide administrative and clinical support to healthcare professionals remotely,
Thank you for taking the time to consider me for your virtual assistant needs, and I hope to hear from you soon!
My Skills and Competencies
Medical Virtual Assistant
Data Entry
Customer Service
Communication skills
Technical Skills
Management Skills
Research Skill
Content Creation
Certificates
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My Experience and Education
2020
-
2023
Transportify Philippines
(Customer service Representative)
1. Accommodating queries and other concern of clients and drivers thru chat, calls and emails.
2. Modification of booking details for any adjustment requested by customers and drivers.
3. Resolving issues and troubleshooting technical problems (minor only)
4. Handling customer complaints.
5. Resolving Unfulfilled bookings thru outbound calls.
My Services
Customer Service
Supports customers by providing helpful information, answering questions, and responding to complaints.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical VA
Help you with routine tasks such as managing the front office, setting patient appointments, patient engagement.
Social Media Marketing and Management
Creating of social media contents, Scheduling of posts, Caption writing, Hashtag research, Audience engagement
Content Creation and Marketing
Blog post creation, Writing of email, Graphic Design, Reels Editing, Video/Story Editing
Graphic Design
Logo & Branding, Flyer/Catalogs/Poster/Banners, Social media covers, Post design/Shirts