Hey I am Alejandro

Customer Support Specialist / Virtual Assistant / Freelance Video Editor

Customer Support Specialist with experience in chat and email support, proficient in handling customer inquiries efficiently. As a General Virtual Assistant, I specialize in research and marketing tasks, providing comprehensive administrative support. Additionally, I am skilled in long-form and short-form video editing, utilizing Adobe Premiere Pro, Descript, and CapCut to produce high-quality content tailored to various platforms.

Alejandro E. Almario III
City Of Malolos, Philippines
Freelancer
View Work Hire Me

My Skills and Competencies


Certificates

General Virtual Assistant
Video Editing and Graphics Design

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2022 - 2024
Project 10K
(Social Media Video Editor)

Social Media Video Editing
Partnership Research
Market Research

2021 - 2023
Penji | On-Demand Graphic Design (Camden, NJ)
(Customer Support Specialist)

– Congratulating customers on milestones via email
– Find customers who are at their happiest and ask for a referral or upgrade or testimonial
– Ask customers for feedback and help schedule calls for the
HQ Support Team
– Send gifts for customer milestones
– Leave notes for PM
– Reporting bugs to the web support team
– Answering assigned Ticket categories

2021 - 2024
Podetize Brandcasters Inc. (Irvine, CA)
(Podcast Video Editor)

- Check daily tasks in the Tracker (ClickUp)
- Download the files that are to be used for the show, considering in mind the specific show's SOP, raw video & audio, if needed.
- Always check which file has the better audio, either the video or the audio recording, and use the better audio for the video.
- Check for any 'Client Edit Notes' provided and follow any instructions accordingly.
- Follow all SOPs as you edit the video/audiogram for that episode.
- Sending daily reports to my supervisor with the status of the tasks assigned.

2015 - 2021
Napco Uniplast (Jeddah, SaudiArabia)
(Machine Operator / Team Leader)

-Monitoring the production area and making sure that all machines are running in good condition and producing highquality products.
– Trouble-shooting the machines and assisting the operators during the production

2020 - 2020
Centre Stage Dance Studio
(Virtual Assistant)

- Answering customers' inquiries and emails.
- Calendar Management.

2020 - 2021
Body Candy Shop
(Customer Service)

- Answering customers' inquiries and emails.
- Interact with the company's customers by addressing inquiries and resolving complaints.

2020 - 2020
Blackhills Clothing
(Graphic Designer)

- Designer of T-Shirt, Caps, Hoodie, and Bag.
- Managing the social media accounts. (Facebook post and Instagram post)

My Services

Social Media Management

I help clients to acquire new customers/leads/visitors/followers from Facebook & Instagram and to sell to existing o

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Podcast Video Editor (Adobe Premiere Pro)

As a Podcast editor, I edit and create a cohesive narrative content, and improve the audio quality of your podcast.

Customer Support Specialist

Interact with the company's customers by addressing inquiries and resolving complaints, generally providing a higher lev

Virtual Assistant

Offering administrative services to clients such as scheduling appointments, making phone calls, making travel arrangeme


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
City Of Malolos,
Philippines


Copyright © Myprofile.ph