Hi! I am Aleah

More Info About Me

I’m Aleah, a dedicated Customer Success Specialist | Associate with strong experience in account management, patient coordination, and customer support. Over the past few years, I’ve worked with healthcare providers and patients to ensure smooth operations — from appointment scheduling and documentation to billing and follow-ups. My focus is always on providing accurate, empathetic, and reliable support that helps both patients and teams thrive.

Throughout my roles at Booth and Partners and WNS Global Services, I’ve developed a deep understanding of system navigation, and administrative efficiency. I’ve successfully managed patient records, coordinated with medical staff, and maintained data accuracy while handling sensitive information with professionalism and confidentiality.

I take pride in my ability to multitask, adapt quickly to new systems, and communicate effectively in a remote work environment. I’m passionate about supporting healthcare operations behind the scenes — ensuring every patient receives timely care and every team functions at its best.

Aleah S. Salacob
Taytay, Rizal, Philippines
aleah.salacob9@gmail.com
Freelancer
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My Skills and Competencies

Scheduling Appointment
Billing / Retention / Cancellation
Inbound and Outbound Call
Adaptable
Client Facing
Time Management
Excellent Attention to Detail
Graphic Designer
Data Entry
Content Creator

My Experience and Education

  • EXPERIENCE
  • EDUCATION
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BSCS

ICCT Colleges Foundation, Inc.

Nov 3, 2022 - Sep 11, 2023
WNS Global Services
(CSR (Associate ))

• Processed pre-certification and authorization requests during calls with healthcare providers, ensuring all necessary documentation was accurate and complete for timely approvals.
• Handled high-volume inbound calls from patients, providers, and healthcare staff, coordinating the transmission of important documents via email and fax to facilitate smooth operational workflows.
• Performed meticulous data entry and maintained detailed, organized records to support accurate billing, patient care, and compliance with regulatory requirements.
• Verified CPT codes and assessed authorization requirements for various procedures, creating authorizations as needed to ensure uninterrupted patient care.
• Reviewed patients’ insurance coverage (including PPO, HMO, and other plans), providing clear, informed guidance on coverage, benefits, and next steps.
• Monitored billing statuses, claims, and denials, identifying and resolving discrepancies promptly, and providing patients with comprehensive updates to ensure transparency and satisfaction.
• Collaborated with cross-functional teams, including healthcare providers, insurance representatives, and administrative staff, to streamline workflows and support efficient operations.
Contributed to a positive patient experience by maintaining professionalism, attention to detail, and timely communication throughout all interactions.

May 9,2024 - Oct 31, 2025
Booth
(Customer Success Specialist)

• Assisted patients with account creation, login issues, and troubleshooting, ensuring seamless access to healthcare platforms and patient portals.
• Managed invoice processing, payment collection, retention, and cancellation requests, maintaining accuracy and compliance with organizational policies.
• Tracked, monitored, and updated order statuses to guarantee timely and accurate order fulfillment, minimizing delays and improving patient satisfaction.
• Generated, processed, and managed laboratory orders (including general and Quest lab orders) to support patient diagnostic needs.
• Maintained clear and consistent communication with patients, pharmacies, nurses, and medical assistants to ensure coordinated care and smooth workflow operations.
• Supported multiple healthcare clients simultaneously, adapting to each organization’s unique workflows, compliance standards, and service requirements.
• Created asynchronous tickets for medication refills and accurately documented SOAP notes and Weight Management Encounters (WME) to maintain complete and compliant patient records.
• Scheduled, rescheduled, and managed patient appointments efficiently based on provider availability and client priorities, optimizing daily schedules.
• Prepared daily operational reports summarizing completed and upcoming appointments, while also performing various ad hoc administrative and clerical tasks to support overall team productivity.
• Contributed to a positive patient experience by maintaining professionalism, empathy, and attention to detail in every interaction.

My Services

Appointment Setting & Lead Management

Cold and warm calling potential clients Scheduling meetings and follow-ups Managing CRM pipelines (Salesforce, Zoho, etc

Virtual Assistant Services

Email and calendar management Data entry, reporting, and documentation Travel planning, task organization, and admin sup

Customer Support / Client Success

Resolve client inquiries and issues via chat, email, or phone; maintain accurate CRM records.

Operations & Back-Office Support

Processing transactions , Assisting with compliance or onboarding tasks, Generating reports and maintaining databases

Customer Experience & Retention

Customer Success Assistant, Helpdesk Support, Feedback and Survey Coordinator

Finance & E-Commerce Admin

Billing and Invoicing Assistant, Order Management Support, and Product Listing Assistant

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Taytay, Rizal,
Philippines
Email :
aleah.salacob9@gmail.com


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