2015
Bachelor of Science in Tourism Management
Arellano University
More Info About Me
Detail-oriented and proactive professional with expertise in administrative support and client communication. Skilled in using productivity tools to streamline tasks and ensure smooth business operations.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Medical Virtual Assistant
Certificates
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My Experience and Education
2023
-
2025
QBE Insurance Group Limited
(Claims Officer)
Process and manage vehicle insurance claims.
Review claim forms and speak with policyholders to gather
information.
Investigate the cause and extent of the damage or loss.
Work closely with repair shops, assessors, and other involved
parties.
Confirm claim details and determine the correct payout based
on the policy.
Approve or reject claims based on investigation results.
Ensure all claim files and reports are accurate and complete.
Update clients on the status of their claims.
Provide clear support and guidance to clients throughout the
process.
Possess strong communication skills and attention to detail.
Have basic insurance knowledge.
Handle multiple tasks efficiently.
2021
-
2023
Shopee Philippines
(Senior Associate, Operations)
Senior business analyst responsibilities vary across
organizations and projects.
Takes on higher and greater responsibilities compared to
junior/mid-level analysts.
Possesses the skill set and experience to manage multiple
projects simultaneously.
Ensures each project receives the required attention and
quality work.
Utilizes expertise developed over years to handle multiple
projects at once.
Selected for business-critical and complex assignments.
Trusted to tackle challenging and high-impact tasks.
Carry out sales, promotions, and social media activities on
digital platforms.
Implement service innovation plans.
Collect data on business performance and sales for reporting.
Gather data on customer shopping behaviors and brand
activities.
2018
-
2021
Blueshield of California
(Medical Claims Representative)
Examine claims records and forms to determine whether the
patient has medical insurance.
Review provisions of certificate or policy to determine the
patient’s included medical coverage losses.
Negotiate claim settlements and make recommendations for
legal action when settlements are deemed non-negotiable.
Complete logs, reports, forms and records to properly document
medical claims.
Reject or accept documentation, determine benefit due, and
start the denial or payment process to resolve medical claims.
Adhere to all company policies, procedures and guidelines in
addition to insurance regulations at the federal and state level.
Examine medical treatment records, police reports, physical
property damage and medical bills to gauge overall extent of
liability.
Interview and communicate with claimants, police, witnesses,
physicians and other necessary individuals to decide claim
denial, settlement or review.
Ensure all claims information remains confidential.
Engage in continuing education and training opportunities when
possible.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.