2013
Bachelor of Science in Civil Engineering Technology
Technological University of the Philippines
More Info About Me
My name is Alden GIdoc, I'm 28 years old and residing in Imus, Cavite. I've been with the BPO Industry for 6 years and handled various accounts that accomplished daily tasks, taking calls, handled 2 to 3 chats concurrency, encountered different types of customers or clients and provided them with accurate and proper resolution. My goal right now is to explore other careers and take an opportunity to be in a VA industry. Through the years of my experience, I believe that I have some skills that I can apply to help clients to grow their businesses and increase the revenue of their markets.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
SEO Specialist
Certificates
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My Experience and Education
2021
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2022
IGT Solutions
(Travel Associate - Chat Support)
American Airlines - Assist travelers for booking flights. Handling travelers for rescheduling or changing the flights during flight disruptions. Handles travel complaints, conflicts, cancelation or refund concern.
2019
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2021
Amazon In-house BPO
(Customer Service Associate)
E-commerce - Handle customer complaints regarding the parcels or packages, handle account related concern and provide appropriate solutions and alternatives within the time limits.
2018
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2019
TaskUs Phil.
(Customer Service Representative)
Online Delivery Campaign - assist customers to track the delivery real time, making a follow up to ensure food being delivered in a timely manner, responsible for customers who has concern about the food quality or quantity.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google