Bachelor of Science in Civil Engineering
Bicol University
Hello, I'm Albert Orozco, a dedicated professional with a diverse background that bridges engineering, corporate operations, and virtual assistant. I graduated as a Civil Engineer but spent 17 enriching years as a card dealer at PAGCOR casinos, honing my attention to detail, adaptability, and people skills.
Beyond my casino career, I ventured into the world of freelancers. My experience includes lead generation, creating effective sales funnels, importing and managing leads, and designing impactful email templates.
I bring a unique perspective that blends technical precision with a customer-focused approach, and I’m excited to help businesses streamline their CRM processes and achieve their goals.
Bicol University
As a Card Dealer with 14 years of experience at PAGCOR, I mastered the art of creating
an engaging and professional gaming environment for players from all walks of life. My role went
beyond shuffling cards and managing chips—it was about delivering an exceptional customer experience
while maintaining the integrity of the games.
Operated a variety of table games, including poker, blackjack, and baccarat, ensuring accurate
and efficient dealing while adhering to casino rules and regulations.
Monitored gameplay to ensure fairness, identified potential rule violations, and reported any
suspicious activity to supervisors.
Handled bets, payouts, and chip exchanges with precision, ensuring accuracy and accountability.
In my role as a Lead Generation Specialist for Mongoose Business, I excelled at
identifying and nurturing potential customers through Instagram. By aligning my strategies with the
company’s KPIs, I contributed significantly to the business's growth and customer acquisition goals.
As a CRM Manager, I focused on maintaining organized and efficient workflows to support
customer invoicing and technician management. By leveraging the CRM system effectively, I ensured
seamless operations and accurate data handling.
Monitored and reviewed program job reports submitted by assigned technicians to track
progress and identify areas needing updates.
Maintained and updated technician profiles in the CRM system to ensure accurate and current
information for operational needs.
Used the updated data to generate and send invoices to customers promptly.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.