2010
2-year computer programming
ComputerSense College of Communication and Technology
More Info About Me
Hello! My name is Alberto C. Alerta Jr. I am an Order Entry Specialist with more than a year of experience in this role, and a total of 5 years of experience in the BPO industry where I consistently excelled as a top agent. Additionally, I have 1 year of experience as a Team Leader and was awarded as a TOP team manager.
I am passionate about community involvement, learning new languages, photography, and sports. These interests not only enrich my personal life but also enhance my professional skills, allowing me to connect with diverse teams and clients effectively.
I am currently seeking a virtual assistant role in a dynamic company that offers opportunities for professional growth and advancement. I am eager to bring my expertise and dedication to a new and exciting environment.
Feel free to reach out if you’d like to connect or discuss potential opportunities!
My Skills and Competencies
Social Media Management
Lead Generation Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2024
gigcxmarketplace (freelance)
(Order Entry Specialist)
Order Entry Specialist is responsible for accurately processing customer orders and ensuring excellent customer service.
Duties and Responsibilities:
Recording Customer Information: Enter customer details such as name, address, account number, item number, price, and any sales or promotions into a central database.
Processing Orders: Ensure orders are entered accurately and promptly and inform customers of expected delivery dates.
Customer Service: Handle customer inquiries, complaints, and follow up on orders to ensure customer satisfaction.
Inventory Management: Check inventory levels to ensure orders can be fulfilled and manage any discrepancies.
Payment Processing: Collect payments, set up payment plans if necessary, and ensure payment information is accurate.
2023
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2023
gigcxmarketplace (freelance)
(Appointment Coordinator)
Appointment Coordinator is the primary point of contact between the Dealership and their customers. With the focus always on customer service, the appointment coordinator schedules routine and unplanned maintenance for vehicles. The goal is always to build and maintain positive relationships between both parties.
Responsibilities are primarily phone-based and include, but are not limited to, the following:
Receive and respond to inbound calls from customers who want to schedule service with their dealership.
Complete outbound calls to customers regarding vehicle maintenance recommendations, recalls, appointment confirmations, and customer satisfaction after a dealership visit.
Respond to all customer inquiries by listening to understand, showing empathy, and gathering all applicable information before recommending solutions.
2022
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2023
Sutherland Global Services Philippines (DAVAO SITE)
(Team Leader)
Team Manager is responsible for overseeing a team of agents, ensuring that they meet performance targets and deliver high-quality service. This role involves managing daily operations, providing coaching and support, and maintaining client satisfaction.
Duties and Responsibilities:
Team Management: Supervise and manage a team of agents, including monitoring their performance, productivity, and adherence to company policies.
Performance Monitoring: Track individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings, and sales targets.
Coaching and Training: Provide ongoing coaching, training, and development opportunities to enhance team members’ skills and knowledge.
Work Allocation: Assign tasks and projects based on team members’ skills and workload capabilities.
Quality Assurance: Ensure that quality standards are met by conducting regular audits and providing feedback to agents.
Client Interaction: Maintain effective communication with clients to understand their needs and ensure their satisfaction.
Conflict Resolution: Address and resolve any issues or conflicts within the team promptly and effectively.
Reporting: Prepare and present regular reports on team performance to upper management.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation Expert
Support in building a pipeline of leads to meet business plans, quotas and company objectives.