2022
Caregiving
Prime Aid Philippines Training Institute
More Info About Me
Hi! I'm a Customer Success Specialist and a Caregiver at the same time.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2023
Black Diamond Junk Removal
(Customer Support/Appointment Setter)
Act as the primary point of contact for customers interested in our junk removal services.
Complete all jobs according to company standards, and practices
Serve as the point person in the field for management and junk removers Utilize scheduling software and calendars to efficiently manage appointments and ensure timely service delivery.
Answer incoming calls and respond to customer inquiries promptly and professionally.
2022
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2023
Syneffex
(Customer Support Manager)
I handle our company’s email and phone lines daily, ensuring customers receive
prompt and helpful responses to their questions.
I guide customers in choosing the right products tailored to their specific needs, helping them make confident decisions.
I monitor all incoming and outgoing orders closely to maintain stock levels and meet customer demands without delay.
I keep our sales team informed with the latest updates on new prospects and their unique requirements.
I provide personalized service to everyone, from our loyal VIPs to new and even challenging customers, always aiming to deliver a positive experience.
I actively participate in weekly meetings with the CEO and other departments, collaborating to align our efforts.
I leverage all available software tools to stay connected and keep our customers updated effectively.
2021
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2022
PandaCopy
(Customer Support Specialist)
I oversee the company’s email to provide quick and efficient responses to both new and existing customers.
I handle various administrative tasks, including editing letters, reports, and memos, tracking absenteeism, and keeping the company calendar up-to-date. I support writers with their assigned tickets, ensuring they meet customer expectations and deliver quality outcomes.
I promptly report any system errors that occur during business hours to keep operations running smoothly.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.