2010
Bachelor of Science in Business Administration major in Financial Management
University of the East
A little about Me
Dependable Virtual Assistant with 15 yrs of professional experience in BPO and Freelancing. Highly organized, self-motivated, and proficient with computers and programs. Dedicated in improving accuracy and efficiency by developing administrative process.
My Skills and Competencies
Social Media Manager
Data Entry
Content Creator
Calendar Manager
General Virtual Assistant
Customer Service
Certificates
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My Work Experience
04/2017
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3/2022
Eos House of Healing and Recovery and Post-op Shop
(General Virtual Assistant)
• Email and Calendar management for Eos House of Healing
• Social Media Marketing, and Website Content Editor For Eos House of Healing and Eos Post-op Shop (Shopify)
• Guest Coordinator for Eos House of Healing
• Sending quotations, Invoices, and managing accounts receivable for Eos House of Healing.
• Photo and Video Editing For Eos House of Healing and Eos Post-op Shop (Shopify).
• Analyzing and compiling data to prepare comprehensive reports for management For Eos House of Healing and Eos Post-op Shop (Shopify).
• Managing orders for Post-op Shop For Eos Post-op Shop (Shopify)
03/2020
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01/2021
Invaluable Business Analytics
(Content Editor)
• Copy existing Website Content to the new Invaluable powered website.
• Create a new Website template via based on Invaluable's existing design guidelines.
• Update existing website contents.
• Proofread, edited, and evaluated final copy to verify content aligned with established guidelines
10/2017
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02/2020
Play-for-all Ebay Store
(Ebay Lister and Product Researcher)
• Product Photo Editing to be more appealing to the buyer's eyes.
• List products on ebay and Shopee.
• Product research.
• Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
10/2016
-
04/2017
EC Tech Solutions
(Operations Supervisor/ Trainer)
• Processed inbound and outbound from persons with disabilities and qualify them for Social Security benefits.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Trained new agents.
• Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
08/2015
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10/2016
Edgewell Capital Group
(Part-time MBH Division Assistant)
• The duties will primarily include completing marketing activities for Mobile Home, creating email blast campaigns, Schedule Showings, and Creating and ordering all marketing material (FSBO signs, showing flyers).
• Communicate with MBH Sellers/Buyers, Answer all campaign calls, text messages, and emails.
• Advertisement Design, Project renovation coordination, Managing contractors.
• Listings Mobile Homes for sale on listing sites such as Craigslist, Zillow, MHVillage, MHBO, etc.
• Screening all prospects, and Lender recommendations.
• Talking to park managers.
• Preparing closing paperwork on buying/Selling side, customize listing/rental agreements.
• Finding MBH Deals, negotiating MBH deals.
01/2015
-
03/2016
Chase Safety Supply
(Part-time General Virtual Assistant)
• Lead Generation
• Email marketing, and Content Creator/Editor for Marketing Materials
10/2014
-
01/2015
Choxi.com, Inc. (Nomorerack.com)
(Customer Support)
• Phone and Email support for Account Registration, Order processing, Shipment, and Delivery.
• Handled customer inquiries and complaints about all issues.
02/2014
-
05/2014
Allstate Insurance
(Lead Generation and Appointment Setter)
• Called past policyholders and convince them to have a quotation of the plan offered by AllState for Home and Car Insurance.
• Called new leads and convince them to get a quotation for the Allstate Home and Car Insurance.
• Set up an appointment for a personal visit from the Area Manager to discuss the policy.
• Telemarketing (Project Base)
08/2013
-
02/2014
Ocean Claims Group
(Lead Generation and Appointment Setter)
• B2B outbound calling to confirm the filing of business claims against British Petroleum for the oil spill incident last 2010.
• Submit a daily report for business that needs assistance in filing a claim.
• Telemarketing (Project Base)
06/2012
-
08/2013
VXI Global Holdings
(Sales Representative)
• Received Incoming Sales calls for mobile devices for different stores and Top Carriers in the US.
• Processed sales orders for Mobile devices, plans, and accessories.
• Upsells add-on accessories, protection plan, and technical support.
10/2007
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08/2011
ABS – CBN Global PacificHub Corp.
(Subject Matter Expert/ Assistant Team Leader)
• Universal Agent for Customer Service, Technical Support and Telemarketing.
• Specialized in Back-office process and e-mail support.
• Receives escalations for issues that cannot be resolved by front liners.
• Assists team leaders in monitoring, tracking, and evaluating agents’ performance based on pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to ensure all goals are met.
• Actively interact with agents to ensure that they are engaging with productive activity and systems are functioning properly.
• Responsible for upward and downward communication to supply information to agents and clients.
• Provides training if necessary.
• Other duties and responsibilities assigned by the management.
What I can Do
Social Media Management
Outline goals, define target audience and use the right tools to do “social at scale” and automate.
Calendar Management
Establish a routine to keep you on-track, use a Project Management System so you can focus in your growing business.
Ecommerce VA
Help your business grow by providing technical, administrative, creative, and collective assistance to your business.
Virtual Assistant
Have the ability to plan and strategize, I prioritize revenue generating task and communicate effectively.
Customer Service
Committed to provide Professional and friendly customer services to enhance business engagement to the community.
Data Entry
Able to do multi-tasking with excellent administrative skills and attention to detail.
What they say about Me
Russel Libbey
Zai is very reliable in all aspects of the business. She can manage Calendar, Website, Catalog, and Documentation.
Sang Bin Woo
I can not forget you because you are the best~!
Veronica B
Zia is one of our most treasured associate. Very reliable and trustworthy, she can handle stressful situation and extends her effort beyond her job scope when needed. Hire Her!
Britt B
Zai is a big factor in the company even she works part-time. She always maximize her time and do relevant tasks. Looking forward to work with her again in the future.