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Bachelor of Science in Information Technology
University of Cebu
My Skills and Competencies
Social Media Management
Amazon VA
Data Entry
Content Creator
Certificates
My Experience and Education
2022
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2022
Make up Brand
(SOCIAL MEDIA SPECIALST)
-Create a multi-channel social media platform to engage
various customer segments across Facebook, Instagram,
Twitter, and Pinterest.
-Photoshop was used to create compelling visualizations that
received over 50k reactions, comments, and shares on a
regular basis.
-Moderated user content to ensure that all brand engagement
was appropriate and that the company's mission and message
were amplified.
2021
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2021
Freelance
(VIRTUAL ASSSITANT)
-To communicate and deliver deliverables, virtual assistants
use Skype, phone, and email correspondence.
-Maintain spreadsheets and databases by entering data,
processing data, and creating documents with software
applications.
-On a daily basis, manage several email accounts while
providing excellent customer service to clients.
-Conduct research and deliver content to clients.
2021
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2021
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(CUSTOMER SERVICE CALL REPRESENTATIVE)
-Service center policies, procedures, and quality assurance
measures were developed and implemented.
-Assisted in the creation of a detailed product website,
which resulted in a 25-second reduction in average call
time.
-Ensured call center objectives were met by facilitating
information flow between customer service, account
management operations, quality assurance, training, and
payroll departments.
-Appropriately communicate with irritated customers to
address their concerns and questions.
-Troubleshoot system issues while entering data into
various software platforms.
-Handled all types of service-related customer calls, such
as service scheduling, inspections, and parts inquiries.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
Will likely be tasked with product, supplier, discount, and competitor research.