Undergraduate
BS Agricultural Economics
University of the Philippines - Los Banos
More Info About Me
I am a customer service representative with 11 years of experience in telephone, chat and emails including sales, billing and customer care.
My Skills and Competencies
Customer Service Representative
Chat Support
Email Support
Admin/Back Office Support
Certificates
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My Experience and Education
2021
-
2022
Alexander Mann BPO (Philippine Branch)
(COORDINATOR – RECRUITMENT ADMINISTRATION)
• Administrative task to support the effective running of the recruitment process
• Updating the applicant tracking system as and when required
• Managing day to day queries ensuring all are dealt with in an effective and timely manner and escalated when necessary.
• End to end POC for PO request
2020
-
2021
TELETECH - DOORDASH
(CUSTOMER SERVICE REPRESENTATIVE)
• Dasher (Driver Support) – Inbound and Outbound
• Consumer Support – Inbound, Outbound and Live Chat
2017
-
2020
TELETECH - TELSTRA
(SUBJECT MATTER EXPERT - SERVICE TO SALES BUSINESS LIVE CHAT (RESOLUTION SELLING))
• Program POC
• Direct client relation
• Direct report to clients and operations regarding daily, weekly and monthly sales report
• Coaching feedback provided to sales team to improve sales performance
• Chat scrubbing to check best practices and to provide feedback to help improve performance
• Involved in operational strategizing and implementation
• Involved in operations-training-quality calibrations
• Real time assist to operations regarding products and processes to resolve customer’s issues including taking in sup calls
2016
-
2017
TELETECH - TELSTRA
(CUSTOMER SERVICE REPRESENTATIVE - BUSINESS BILLING)
• Live Chat and Outbound phone support
• End to end assistance to customers regarding their phone, internet and mobile inquiries
2010
-
2016
TELETECH - TELSTRA
(CUSTOMER SERVICE REPRESENTATIVE / BACK OFFICE SUPPORT)
• Email and back-office support
• Inbound prepaid mobile support
2006
-
2010
Integrated MicroElectronics Inc.
(PRODUCTION CLERK)
• Generates production report for yield monitoring
• Responsible for overtime and leave filing of production operators
• Office and clerical works