2021
STEM
Kalayaan National High School
More Info About Me
I am a 22-year-old customer service representative with 1 year and 3 months of experience. I always receive outstanding feedback regarding my customer service and communication skills. I am a trustworthy, competent person. I keep a good time record and am always eager to pick up new abilities. I am charming, compassionate, helpful, and have a great sense of humor. Both in a team context and on my own, I can operate in hectic settings. In addition to being social and diplomatic, I have good listening skills.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2023
AD's World
(Social Media Manager)
I was in charge of making post, thinking of captions that will entice the target audience, producing unique visitors and additional followers, and replying to interactions made by page visitors.
2021
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2021
Ghetto Grooming
(Social Media Manager)
I was in charge of making post, thinking of captions that will entice the target audience, producing unique visitors and additional followers, turning leads into prospects, managing bookings, and replying to interactions made by page visitors.
2022
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2023
Concentrix
(Sales Associate I for AT&T)
Our task is to take inbound calls and encourage clients to avail additional services and/or devices. We also answer inquiries about products and services and attend to customers’ technical needs.
2022
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2022
Teletech
(Back Office Support for DoorDash)
I handled fraudulent transactions on customers’ accounts and also attended to their inquiries about promos and their order transactions.
2021
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2021
Teleperformance
(Customer Service Representative for Globe Telecom)
I was taking inbound calls; my responsibility was to answer customers' inquiries about our products. Also, I was expected to attend to their concerns including but not limited to bad service, not being able to receive calls, and not receiving texts.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.