Hey I am Aira

My Personal Journey✈️✨

Hi! I’m a 22-year-old Virtual Assistant and Tourism graduate from Lyceum of the Philippines University – Manila, with a degree in International Travel and Tourism Management. I have nearly two years of experience in the BPO industry, specializing in administrative support, customer service, and online communication. I also held an HR-related role, handling inquiries and staycation bookings through Meta (Facebook), showcasing my ability to manage both internal processes and client-facing responsibilities.

My background includes a 3-month internship in the United States at Mt. Olympus Water & Theme Park Resorts, where I gained hands-on hospitality experience, and a 3-month HR internship at a local travel agency. With a strong foundation in both hospitality and office support, I bring flexibility, professionalism, and a client-focused approach to every role I take on.

Aira Tictic
Las Piñas City, Philippines
mananganaira@gmail.com
Freelancer
Check my CV View Work Hire Me

My Strengths💪🏻

Social Media Management
Data Entry
Customer Service
Email & Calendar Management
Time Management & Multitasking

Certificates

GVA
EVA

My Experiences and Education🏫💁🏻‍♀️

  • EXPERIENCE
  • EDUCATION
2025
Bachelors of Science in International Travel and Tourism Management

Completed a comprehensive program focused on global travel, tourism operations, hospitality management, and customer service excellence. Developed hands-on skills through internships in both international and local tourism sectors.

2020
ABM Tourism

Lyceum of the Philippines University

September 2024 - January 2025
JustGo Travel and Tour
(HR Assistant)

Supported HR functions including recruitment, employee records, and onboarding. Handled customer inquiries and booking requests for staycations via Meta (Facebook), ensuring timely responses and a high level of client satisfaction. Demonstrated strong communication and multitasking skills in both HR and guest relations.

May 2024 - August 2024
Mt. Olympus Water and Theme Park
(Houseperson)

Assisted housekeeping team by maintaining cleanliness in public areas, delivering linens, restocking supplies, and supporting room attendants. Ensured a clean, safe, and organized environment for guests and staff.

2022 - 2023
Optum Global Solutions Inc.
(Customer Service Representative)

In a healthcare insurance account, I assisted elderly members with their billing concerns and hospital claims, ensuring accurate information and timely resolution of their inquiries.

2021 - 2022
Startek Makati Philippines
(Customer Service Representative)

As part of a telco account, I assisted customers and store agents over the phone with SIM card activations, ensuring accurate setup and successful mobile number registration. This experience strengthened my ability to work efficiently under pressure while delivering excellent service.

My VA Services🫱🏻‍🫲🏼

Customer Service Support

Help customers with inquiries, resolve problems, and enhance their overall experience with a product or service.

Email & Calendar Management

Skilled in managing emails and calendars, scheduling meetings, organizing tasks, and prioritizing communications.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.


My Sample Works📝💻

Social Media Management

Data Entry

Calendar Management

Let's work together !

I am available for freelance projects.
Hire Me

Feel free to Connect📲

Address :
Las Piñas City,
Philippines
Email :
mananganaira@gmail.com


Copyright © Myprofile.ph

Copy Right By Aira Tictic | ALL RIGHTS RESERVED