2019
Bachelor of Arts in Communication
Southern Luzon State University
More Info About Me
I am a highly motivated, hardworking, detail-oriented individual and a dedicated professional with communication and organizational skills. With a passion for continuous learning and a strong work ethic, I am confident in my ability to make a valuable contribution to any team. I am a quick learner, able to adapt to new challenges. I have excellent communication and interpersonal skills, allowing me to effectively collaborate with colleagues and clients to achieve shared goals.
I’ve been working in the BPO industry for almost 4 years and through my hard work I gained a higher position. In my previous roles, I have consistently demonstrated my ability to meet deadlines and produce high-quality work, and I am eager to bring my skills and enthusiasm to a new opportunity. I know that my positive attitude and willingness to learn will make me a valuable asset to any team or in freelancing.
My Skills and Competencies
Social Media Management
Data Entry
Customer Service
Lead Generation
Certificates
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My Experience and Education
2019
-
2023
WeAccess Contact Solutions
(Quality Assurance Specialist (QA) | Doctor Chasing Specialist | Customer Service Representative | Sales Associate)
Quality Assurance Specialist (QA) (2021- 2023)
As a Quality Assurance Specialist, the primary responsibility is to conduct regular
monitoring and evaluate the performance of customer service representatives and ensure that they are meeting the company's standards for quality and customer satisfaction. Implementing quality assurance programs and training materials to improve the quality of customer service.
Doctor Chasing Specialist ( 2021- 2022)
The main responsibility of a Doctor Chasing Specialist is they are the one who
will have to follow up with healthcare providers in their clinic, insurance companies, and patients to obtain the necessary medical records and other information required to complete insurance claims.
Customer Service Representative (2019-2021)
A customer service representative is one who helps customers who seek assistance. They are responsible for handling or resolving customer inquiries, complaints, and feedback in a professional way and efficient manner. They are the one who responds to customer inquiries via phone, email, chat, or in person.
Sales Associate (2019-2021)
A Sales Associates role is responsible for promoting and selling products or services to customers. They are the ones who assist the customer if they want to purchase a product in an efficient manner.
March 06, 2023
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September 07, 2023
The Kingsley Clinic
(Medical Assistant)
Accepting all incoming calls and do outbound calls
Schedule, reschedule and cancel patient's appointment
Calling in prescriptions to pharmacies
Communicating patients through email, text message, phone call to address their concerns
Checking and uploading patient's document using EMR/EHR
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Accurate and timely data entry services. Let me handle your data entry needs. Save your time and resources.
Customer Service/ Support
Provide assistance to customers with their inquiries and complaints related to a product/service, ensuring satisfaction.
Lead Generation
Discover the power of our cutting-edge lead generation system! Get high-quality leads that convert into sales.