2019
Bachelor of Science in Office Administration
Negros College Inc.
More Info About Me
Ability to establish priorities and meet challenges head-on. Organized individual with strong time-management skills. Seeking to be a part of a growing organization that offers challenges and values growth.
My Skills and Competencies
Sales/Telemarketing
Customer Service
Data Entry
Content Creator
Certificates
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My Experience and Education
April 2018
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February 2021
Visaya Knowledge Process Outsourcing
(Logistics Coordinator / Team Leader)
● Oversaw logistics operations for U.S. clients, ensuring timely and accurate delivery coordination.
● Promoted to Team Leader; managed a team of 20+ agents, providing coaching and performance
evaluations.
● Handled escalations and coordinated with partners to resolve delivery issues promptly.
February 2021
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June 2022
M-Power
(Real Estate Lead Generator and Quality Analyst)
● Generated and qualified real estate leads for U.S.-based clients through cold calling and online
campaigns.
● Improved lead-to-conversion rates by refining scripts and providing coaching feedback to team members.
● Recognized for outstanding lead quality and contribution to team success.
June 2022
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June 2024
Seek Business Capital
(Funding Advisor/Sales)
● Advised small-to-medium-sized businesses on funding options, securing capital to support business
growth.
● Consistently met or exceeded monthly funding goals, contributing to over $1.1 million in total funded
deals.
● Navigated complex financial profiles and provided tailored funding strategies.
June 2024
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April 2025
Baton Leads
(Lead Client Success Representative)
● Acted as the primary point of contact for high-value clients, ensuring successful onboarding,
engagement, and retention.
● Spearheaded resolution of escalated client issues, achieving a 95% satisfaction rating.
● Mentored junior client success reps, contributing to team performance and morale.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
Ensuring customer satisfaction, and resolving customer complaints.