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Information Technology
La Salle University - Ozamiz City
More Info About Me
I have 3 years of experience in the BPO industry. I have handled multiple accounts both in technical and customer service. I also have a Real Estate Cold Caller and a General Virtual Assistant with 6 months of experience in each field respectively. My experience made a huge impact on my life because it helped me gain self-confidence and made me believe in my capabilities. Now I am looking to further my career by working as a Virtual Assistant. I want to step out of my comfort zone to learn and experience new things. I am persistent in every task, a goal-oriented person, have a positive attitude, and can provide quality services.
My Skills and Competencies
Email Management
Basic Photo and Video Editing
File Management
Appointment Setting/ Cold Calling
Quickbooks
Social Media Management
Calendar Management
Data Entry
Customer Service
Certificates
My Experience and Education
2019
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2021
Eperformax
(Customer Service Representative)
Handles Sprint Account. Provide customers with information about product and services, explains the bill, and troubleshoot network problem.
2018
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2019
Teleperformance
(Customer Service Representative)
Handles T-mobile Account. Provide customers with information about product and services, explains the bill, and troubleshoot network problem.
2016
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2017
Convergys
(Customer Service Representative)
Customer Service Representative handling Intuit Online Payroll Account. Assisting customers in creating payroll.
March 2021
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July 2021
24-7 Intouch
(Customer Service Representative)
- Handling Netflix Account
- Assist Customers in setting up their Netflix accounts.
- Troubleshoot for login, device and network errors
January 2022
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May 2022
Real Estate Agency
(Real Estate Cold Caller/ Appointment Setter)
- Contact leads
- Schedule appointments for prospect leads
July 2022
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January 2023
EverYoung Medispa and Cosmetic
(General Virtual Assistant / Appointment Setter)
- Receive Calls/texts/emails from Customers who wants to book and inquire our services.
- Create an appointment for customers.
- Check Doctors/Nurses' schedule Availability
- Update and Check customer's info via Excel sheet
- Data entry tasks
- Basic SMM (handling inquiries via chat through their website)
- Cold Call old customers and provide offers to book for an appointment
March 29,2023
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Present
Outdora
(General Virtual Assistant / Shopify VA)
- Handle Client's Shopify Website
- Responsible for checking items such as the correct SKU and price change
- Uploading images and creating products for the website
- Creating item descriptions and tags
My Services
Shopify Admin
Responsible for Account Set-up, Product Sourcing, and Web Design
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Administrative Assistant
Provide admin support such as data entry, social media, organizing and scheduling appointments, and clerical tasks.