2019
BSBA-Marketing Management
Bestlink College of the Philippines
Your Remote VA
Hello! I'm Airah, a Business Administration graduate with a major in Marketing Management and four years of proven success in the BPO industry. I have excelled in roles such as a Healthcare Specialist, providing top-notch customer service and resolving complex medical inquiries. Additionally, I've served as a Customer Service Representative in both the Telco and Financial accounts, delivering exceptional support and fostering positive relationships with clients. Now, I've embraced a new challenge as a freelancer and virtual assistant, continually enhancing my skills through diverse courses and training. With my versatile background and unwavering dedication to excellence, I'm eager to bring value and success to every project I undertake. Let's collaborate and achieve great results together!
My Skills and Competencies
Social Media Management
Graphic Design
Data Entry
Content Creation
Customer Service/Support
Copy writing
Certificates
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My Experience and Education
2023
-
2024
New Horizons LLC.,
(Virtual Sales Assistant/ Admin)
• Maintain accurate records of sales activities and update customer databases.
• Schedule meetings, organize files, and prepare sales reports for management
• Content creation
• Scheduling posts
• Assist in the development and execution of marketing campaigns across various channels (social media, email, etc.).
2022
-
2023
Teletech
(Healthcare Specialist)
• Providing customer service to patients, heathcare providers, and Insurance companies.
• Verily patient information and insurance coverage
• Educate providers on medical benefits and healthcare plans.
• Follow up with healthcare providers to resolve inquiries
• Stay updated with heathcare regulations and policies
Nov. 2022
-
Feb. 2023
Private Company(Project-based)
(E-Commerce Order Coordinator and Lead Outreach Specialist)
• Manage Shopify orders with precision in product selection, quantity, and delivery details.
• Engage potential leads on Instagram through friendly, informative messaging.
• Quickly respond to inquiries, address concerns, and guide leads to purchase.
• Maintain updated lead info, order history, and preferences for personalized interactions.
• Input potential leads information through Google sheets
2021
-
2022
Concentrix
(Financial/Customer Support)
• Analyze current and past financial data
• Handling customer complaints
• Create a ticket and submit a report for a possible fraudulent transaction
• Processing/Issuing debit/credit card and checks orders
• Checking transactions using a customer's debit card
2019
-
2021
The ResultsCX
(Customer Service Service Representative)
• Handle incoming calls and perform outbound calls it needed.
• Creating tickets for network issues
• Handling customers complaints
• Resolving customer's concerns and performing technical
Issues
• Analyzed monthly performance and identity opportunities to
• Offer available promos or discounts.
• Performing troubleshooting service, device issues etc.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Virtual Assistant
Provides various administrative, organizational, and often specialized support services to my clients.
Graphic Design
Unleash creativity through design. Crafting visuals that inspire and captivate, that bring ideas to life.
Copy writing
Creating persuasive written content to promote products, services, or ideas.