2017
Bachelor of Science in Fisheries
Sorsogon State College
More Info About Me
I’m Aira, 26 years of age. I have customer service experience for 6 years now. I’m the eldest and breadwinner. I’m a Bicolana and currently living in Bagumbayan, Quezon City. I love watching Korean drama during my free time. I do love hiking. I am a very extrovert person.
My Skills and Competencies
Social Media Management
Healthcare Customer Service
Data Entry
Account Receivable
Insurance Verification Specialist
Customer Service Representative
Certificates
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My Experience and Education
2022
-
2023
NTT DATA PHILIPPINES
(Customer Care Collection Sr. Representative)
• Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
• Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
• Analyzing medical insurance claims for quality assurance
• Resolving moderately routine questions following pre-established guidelines
• Performing routine research on customer inquiries.
• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
2019
-
2022
HINDUJA FLOBAL SOLUTIONS
(Customer Service Analyst)
• Review and verify patient insurance eligibility, benefits and coverage.
• Maintain patient confidentiality and adhere to HIPAA regulations
• Perform payment posting, account adjustments, and reconciliations
• Respond to appeal and dispute submitted by different US healthcare providers
• Experience working with customer relationship management (CRM) systems and phone dialer
systems
• Data entry – CRM
• Take transcription and handle correspondence
• Verify patient insurance coverage and benefits, and communicate with insurance companies and
third party payers necessary to resolve any coverage issues through mail
2017
-
2019
TECHMAHINDRA LTD
(Customer Service Representative)
• Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner and escalate as needed.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Healthcare Customer Representative
Claims/Billing processing/Maintain patient confidentiality and adhere to HIPAA regulations.