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Bachelor of Secondary Education Major in English
Cebu Eastern College
More Info About Me
Dedicated and hardworking professional with proven experience in roles that have strengthened my communication and organizational skills. Quick to adapt to new environments, I consistently strive to deliver high-quality results and am committed to applying my abilities to achieve outstanding outcomes. I always give my full effort on every task
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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Medical Documentation Coordinator Medical Documentation Coordinator
Aug 2024
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April 2025
Alfa Business Outsourcing Philippines Inc.
(Medical Documentation Coordinator)
- Managed follow-ups for patients’ Durable Medical Equipment (DME) paperwork to ensure timely processing.
- Contacted clinics and patients to resolve errors and address communication challenges via phone or email.
- Handled intake processes, including updating patients’ primary care physician (PCP) information.
- Generate new paperwork and faxing it to clinic when required to support patient needs.
2023
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2024
Foundever Sitel Business
(Inbound Customer Service Representative)
- Provides accurate information and assistance to customers, which includes responding to inquiries, and problem-resolution.
- Handling customer complaints and escalating them to the right department.
- Shipment booking, as well as tracking shipments and providing shipment updates
2022
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2023
TechMahindra
(Associate-Customer Support)
- Provided inbound and outbound support to track lost packages, contact customers, and collect merchandise details.
- Delivered basic internet troubleshooting assistance, including connection checks, equipment restarts, and step-by-step service restoration guidance.
2022
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2022
FierceCom Incorporated
(Nonvoice Sales Agent)
- Engaged with customers through pre-recorded calls to support various marketing and service campaigns.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.