BS in Nursing
Medina College
I am graduate of Bachelor of Science in Nursing but was not able to pass the licensure exam twice hence, I did not practice my profession. Instead, I worked as call center agent for over 3 years, I was a technical support/customer support before I became a MOD/PAC. I resigned from work to look after my son and elderly parents, while I am unemployed, I helped my Papa who is a Photographer to set up his own page and edit wedding photos (only basic photo editing). I also volunteered as a purok secretary in our community. Opened and online shop and a per order basis bakeshop. Recent home based experience was a virtual assistant/sales support and appointment setter at Action Auto for one year. Currently, I am working as SEO article writer with the help of an AI at Lovell Media Group LLC.
Medina College
My task is to write at least 5 articles per day and to make sure we use keywords that help our websites be seen through top searches.
My responsibilities include email management, admin tasks, assisting accounting with their tasks. I also answer customer service-related inquiries and set appointments for our sales. Contacting customers through text message and email, following up for their appointments and inquiries. My task also includes email marketing.
Tech Agents are responsible for handling calls regarding customers concern with installing or troubleshooting their devices in a calm and respectful manner. Responsibilities of a MOD includes managing FTE compliance. It also includes managing the agents, making sure they come to work on time and take their breaks on time.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.