2020
Bachelor of Science in Business Administration Major in Financial Management
Pamantasan ng Cabuyao
More Info About Me
A detail-oriented operations manager with 4 years of experience leading a team for an e-commerce business. Apply communication, organization, and project management skills to save employer's time and money. With a bachelor's degree in business administration major in financial management. With strong collaboration and management skills. Experienced in different e-commerce and project management tools to track assignments. Committed to accuracy and efficiency
My Skills and Competencies
E-Commerce Specialist
Operation Management
SEO Specialist
Social Media Management
Graphic Designer
Content Writer
Certificates
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My Experience and Education
2019
-
2023
MightyCommerce Ltd.
(Operation Manager)
• Manage all tasks and projects across all departments.
• Assign tasks to employees and ensure they are completed in a timely manner.
• Assist with prioritizing tasks and resolving bottlenecks.
• Manage metrics to measure performance.
• Create management status reports.
• Organize data and document management.
• Google Sheets specialist
• Create Salary Report
• Recruit, train and supervise staff
• Find ways to increase quality of customer service
• Formulate strategic and operational objectives
• Building financial data and use them to improve profitability
• Provide inspired leadership for the organization.
• Make important policy, planning, and strategy decisions.
• Develop, implement, and review operational policies and procedures.
• Work with the CEOs' to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
2019
-
2023
MightyCommerce Ltd.
(Amazon Gen. Virtual Assistant)
• Help the account keep up with Amazon standards through the management of core Seller Central Account metrics.
• Amazon Product Listing, manually and using tools (Repricehub). FBM or FBA operation.
• Customer Service Duties- answering buyer messages, Removing A-Z Claims, removing negative feedback, communicating to Amazon support using case log, and chargeback
• Tracking returns and refund
• Updating tracking numbers
• Approving cancellation request.
• Sending items from source to Amazon warehouse.
• Tracking price movement using Repricer.
• Downloading daily and monthly sales report.
• Setting up shipping and return settings
• Manual sourcing of items from different platform,
• AliExpress,eBay,Walmart,Homedepot etc.
• Finding solution for problematic items , out of stock item, Item not the same
• Fulfilling orders
• Creating Amazon buyer account personal and business account
• Transferring Amazon available funds to bank account
2019
-
2023
MightyCommerce Ltd.
(eBay Gen. Virtual Assistant)
• Product Listing, manually and using tools
• Customer Service Duties- answering buyer messages, removing item not received case, removing negative feedback, communicating to eBay customer support using chat and call options
• Tracking returns and refund
• Uploading tracking numbers Approving cancellation request.
• Tracking price movement using hustle got real Optimizing title using optiseller.
• Downloading daily and monthly sales report.
• Setting up shipping and return settings
• Manual sourcing of items from different platform, AliExpress, eBay, Walmart, Homedepot etc.
• Finding solution for problematic items , out of stock item, Item not the same
• Fulfilling orders
• Creating eBay buyer account personal and seller account
2019
-
2023
MightyCommerce Ltd.
(Shopify Gen. Virtual Assistant)
• Manual product listing
• Editing Photos
• Fulfilling of orders
• Customer Service
• Creating Monthly report
• Uploading Tracking Number
2017
-
2019
ECS
(Order Processing Team Leader)
Overseeing daily order fulfillment activities, including order processing, reporting, use of funds
Developing standard operating procedures (SOPs) for order fulfillment, tracking status to meet operational goals
Track new incoming orders and assign them to Order Fulfilment Specialists.
Work with the CEO for funds availability
My Services
Operation Manager (Amazon- eBay Specialist)
Develop, implement, and review operational policies and procedures.
SOCIAL MEDIA MANAGEMENT
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.