2018
BACHELOR OF SCIENCE IN TOURISM MANAGEMENT
Bulacan State University
More Info About Me
Motivated with more than 5 years of expertise in various online support and administrative fields. From Booking Reservation to Lead Researcher, Customer Service, and Recruitment. Recognized for assessing operations needs and developing solutions to save costs, improve revenues, and drive customer satisfaction.
My Skills and Competencies
Customer Service
Social Media Management
Data Entry
Social Media Marketing
Graphic Design
Research
Content Creation
Certificates
My Experience and Education
2022
-
2022
Digital Consulting PH
(Recruitment Specialist)
*Finding and connecting with prospective candidates
using social media channels (e.g. LinkedIn,
Twitter, Facebook);
* Reviewing resumes and online portfolios for pre-screening candidates;
* Sending recruiting emails as needed and following up with candidates
* Responsible for assisting Talent heroes in sourcing and screening by utilizing various job portals and social
media platforms.
*Managing any ad hoc query from hiring managers, sales managers, and candidates.
*Managing any other ad hoc admin request if needed.
* Reach out to the candidates via email, phone call, and other online communication platforms regarding their application updates, interview scheduling, offer, character reference, equipment checking and scheduling of onboarding, etc.
* Day-to-day correspondence with internal team members of the company.
* Coordinate with the company Talent Heroes
and BDMs.
2019
-
2022
UPS International Inc
(Freight Customer Service Representative)
*Provides logistics solutions to commercial and individual customers.
* Handles Email and Back Office support to major corporate accounts.
* Handles advance process phone-based customer support to international and specialty market customers.
* Help manage current customer accounts.
* Deal with a high volume of inbound and outbound phone calls.
*Provide shipment quotes for customers and set up shipments as required by customers.
* Excellent multitasking skills within the workspace as well as in computer software programs.
2021
-
2022
Lead Genius
(Lead Generation Specialist - part time)
*Acquiring and evaluating new leads.
* Prospect, qualify, and generate new leads in support to the business directors.
* Generating new leads from outbound telemarketing or inbound telemarketing and pre-qualifying them for sales.
* Continuously search for the right people and businesses
* Create an organized and accurate list of information from prospects.
2018
-
2019
ZEN Rooms Phils. Inc
(Customer Service/Booking Representative)
*Answers customers' inquiries and complaints using different platforms; such as calls, email, and chat.
* Making reservations for customers based on their various requirements and budgetary allowances
* Processing payments and sending confirmation details to customers.
* Checking the availability of accommodation or transportation on the customers’ desired stay dates.
* Sorting out any issues that may arise with bookings or reservations.
* Up-selling, when appropriate, by informing customers of additional services or special packages.
* Providing support to customers who may need to amend or cancel a reservation.
* Communicate to different departments, such as laundry, f&b, etc. depending on customers' requests.
My Services
Business Development
Increase sales opportunities and maximize revenue
Service Delivery
Drives clients' sustainable financial growth through forging strong relationships and boosting organic growth
Social Media Management
An EXPERT for promoting business, website, or blog. I have excellent knowledge and know-how to generate traffic.
Lead Generation and Data Entry
You'll find me as a highly competent Data Entry professional.
Customer Service
My core competencies include attention to detail, excellent communication, and time management skills.
Testimonials
Harley from IOPI Medical LLC
Ailla was so fantastic! She helped me understand something that I don't have a background in freight and to be frank, I kinda have no idea what was going on and Ailla was incredibly patient, kind, respectful, above and beyond service. People often ask for a supervisor to complain but I just wanted to say that I don't have anything bad to say. She was fantastic and I wish I can talk to her every time I had to call for a support, so thank you!
Karen Carreon from Unishippers
I would like to comment Ailla for being patient with me. When I came in the call, I was frustrated but she stayed calm, polite and professionally assisted me when I vented out. She handled my call very well and she dig into the real issue of each PROs I have.
Octavio Camargo
It was really pleasant dealing with someone who took the time to understand what my issue was and help me provide a solution. This is the first time I have dealt with someone in your company who deeply care about customer service. Just because of your help today, I look forward to hearing from an account manager and see if you can take my account from Fed EX and bring it to you.