2009
Bachelor of Science in Education Major in English
Our Lady of Perpetual Succor College
Get To Know Me More
Hi my name is Aileen Villaluna, Ailes for short and I'm from Marikina City.
I have more than 10 years of experience working in the BPO industry. I have gained variety of expertise and skills by wearing many hats. I worked as a customer service representative, both voice and email which honed my strong phone contact handling skills, customer engagement and both oral and written communication skills. As a technical support representative, I learned computer and critical thinking skills. I also worked in the field of sales, retention and collections which has made me an expert in selling and negotiating skills. These experiences also acquainted me with various systems and tools that are useful in becoming a Virtual Assistant.
I want to work as a Virtual Assistant because I believe I have the skills and positive attitude. I am also open to new opportunities and unending new discoveries and learnings. I even took a paid training as part of preparation and to familiarize myself in this field. I want to be able to help a client or business grow, while I'm helping myself grow as an individual.
My only child, a 2 year old baby boy makes me feel like I'm the luckiest person in the world. HE inspires and motivates me to be a better version of myself everyday.
I believe that hard work beats talent, when talent doesn't work hard. You should choose me to be part of your company because you can count on me to always give my all in everything that I do.
My Skills and Competencies
Lead Generation
Social Media Manager
Customer Service
Data Entry
Certificates
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My Experience and Education
2015
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2016
Task Us Inc.
(Email Support Representative)
- Responds to customers' queries via email in a timely manner.
- Assist with online campaigns.
- Processes orders, forms, registrations, and requests.
- Maintains a log of all customer interactions, transactions, comments, and complaints.
October 2019
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2022
Freelancer
(Social Media Manager)
Chicks'N'Grills Kitchenette - https://www.facebook.com/starycafe (856 Followers)
shopcheapfinds_ - https://www.instagram.com/shopcheapfinds_/ (300 Followers)
- Manages the account including but not limited to: Telling about the company’s products/services, managing company’s reputation and engaging to customers.
- Measures and analyzes postings.
- Searches new traffic opportunities.
2021
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2022
Wing Alpha
(Customer Service Representative)
- Answers inbound sales calls.
- Does outbound calls for follow ups.
- Answers customer's concerns through email.
- Composes and sends out email to customers for updates.
- Conducts customer research.
- Takes care of all orders, forms, applications, and demands.
- Prepares product surveys by gathering and evaluating client information.
- Develop sales leads.
2018
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2020
SIBS
(Team Leader)
- Monitors and drives 10 individuals to meet key performance indicators (KPIs).
- Conducts coaching and development.
- Takes call escalations.
- Listens to call and provides feedback on how agents can improve.
- Conducts huddles for daily and/ or weekly objectives.
- Prepares reports on performance KPI
- Identifies and addresses issues and concerns to maintain positive relationship with the agents.
2016
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2018
GC Services
(Skip Tracer; Collections Agent)
- Collects information to locate a debtor.
- Analyze and verify information to determine the location of the debtor.
- Contact debtors who are delinquent in the repayment of bills and obtain payments.
My Services
Data Entry
Data entry positions require an individual with excellent typing skills and proficiency in organizational and database s
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Email Management
Email management involves the systematic control of the quality and quantity of electronic messages.