Undergrad
Bachelor of Science in Hospitality Management
Pamantasan ng Lungsod ng Pasig
About Me:
I have 6 years work experience in the BPO Industry with broad coverage of skills and roles. Looking forward to contribute my skills and enthusiasm to your business / organization.
I aim work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization’s goal.
Professional Skills
Relevant skills that showcase my expertise for the job.
Admin Skills
Customer Service
Technical Support
Social Media Management
Data Enrty
Content Creation
Certificates
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Professional Work Experience
A detailed look at my roles, responsibilities, and proven track record across diverse industries and positions.
February 2025
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March 2025
ProVA
(Virtual Assistant and Social Media Manager - INTERN))
I provide comprehensive support that enhances organizational efficiency and empowers executives to achieve their goals with confidence.
I am also well-versed in using various project management tools. Managing the complete project life cycle for clients and ensuring top-quality deliveries is my only commitment.
I will streamline and schedule all your social media posts and keep your audience engaged, and reply to their emails while you are busy sky-rocketing your business.
September 2023
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April 2025
NuVison Auto Glass
(Claims Specialist)
Responsible for taking calls from service advisors to complete the insurance claims.
Responsible for taking overflow calls from the sales queue and converting them into sales.
Responsible for making sure that all customer information is encoded and updated in Salesforce with 100% accuracy.
Assist Customers Service Department by answering overflow calls which are related to Rebate, Warranty Issues, Scheduling, and other calls that falls under Customer Service.
August 2022
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April 2023
TDCX (Project Fruit)
(Technical Support Advisor and Media Services Support)
Provided support in analyzing and reviewing customers bills and invoices through In-App purchases and subscriptions.
Responsible for billing processes, including managing invoices, billing cycles, handling discrepancies, processing payments, and ensuring compliance with billing policies.
Advanced familiarity about Apple's products and specifications.
Provided support on identifying and troubleshooting hardware and software issues across Apple’s multiple product lines.
Collaborated with Engineers any unresolved or complex issues, ensuring prompt resolution.
Document technical issues, solutions, and customer feedback for continual service improvement.
October 2021
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June 2022
Optum (United HealthCare)
(Regional Account Manager)
Provided support on processing the claims and resolving patient accounts.
Responsible for reviewing patient's coverage with their insurance.
Responsible for reviewing patient's hospital bills and charges that were put up against their insurance claim.
Document and resolve audit findings which relates to the exact amount of the bills and charges then coordinating to the right contract negotiations when needed.
March 2021
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August 2021
Concentrix (Avalon)
(Technical Support Advisor)
Advanced familiarity about Apple's products and specifications.
Provided support on identifying and troubleshooting hardware and software issues across Apple’s multiple product lines.
Collaborated with Engineers any unresolved or complex issues, ensuring prompt resolution.
Document technical issues, solutions, and customer feedback for continual service improvement.
June 2019
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January 2021
SITEL (Staples)
(Customer Service Representative)
Receiving inbound calls from business owners, secretaries, and entrepreneurs to assist them regarding their office supply needs.
Responsible for business account creation, profile creation.
Provided support on order placing, tracking shipment, reshipment, refund and sending invoices.
Assisted, oversaw and trained newly hired agents.
My Services
Comprehensive services to help you achieve your goals and business objectives.
Virtual Assistant
Email Management, Calendar Management, Travel Arragements, Document Preparation, Research, Data Entry and Analysis.
Service Representative
Customer Support and Technical Support through Calls, Chats, and Emails.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.