2015
Bachelor of Arts Major in Mass Communication
Bulacan State University
More Info About Me
Hi, I’m Ahziel Mika, an Amazon SEO and Listing Specialist that can help increase the visibility of your listing on the search results pages (SERPs), driving more traffic to it and ultimately boosting your conversions.
I also work with clients, briefing and advising them about design style, format, print production, and timescales and developing concepts, graphics, and layouts for product illustrations, company logos, and websites. I am Determining the size and arrangement of copy and illustrative material and font style and size.
Besides that, I'm an also experienced and reliable customer service officer with extensive experience aiding in a busy call center setting. Strong dedication to helping clients resolve issues and cultivating a positive image of the company. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with clients. Fully committed to following company procedures and winning loyal clients.
My Skills and Competencies
Amazon SEO
Amazon Product Lister
Customer Service Advocate
Executive Virtual Assistant
Graphic Designer
Content Creator
Certificates
My Experience and Education
2022
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2022
Pro VA
(Amazon SEO & Listing Specialists)
•Upload the products and manage the inventory.
•Work with merchandising to ensure that brand exclusions and pricing guidelines are met.
•Identify any issues that may occur on the account.
•Ensure that the optimized content does not get changed and remains live on Amazon.
•Monitor the rankings of the products for all relevant keywords to measure the success of the optimization.
•Optimize the listing to increase conversation rates by comparing the listing with top-ranking competitors.
2019
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2022
Alta Resources Corporation
(Team Manager | Healthcare Insurance Account – Blue Cross Blue Shield)
• Create an inspiring team environment with an open communication culture.
• Oversee day-to-day operation.
• Set clear team goals.
• Monitor team performance, provide coaching and report on metrics.
• Motivate team members, listen to their feedback and resolve any issues or conflicts.
• Recognize high performance and reward accomplishments.
2017
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2019
Alta Resources Corporation
(Quality Assurance | Retail Account - Adidas)
• Monitoring communications between service agents and customers with Team Leader to develop scoring consistency and best practices.
• Produced reporting based on audits and offer suggestions, job aids, etc. for improvement.
• Utilize feedback from customers to facilitate improved quality of services being provided.
• Write fundamental documentation in a clear concise manner and according to standards.
• Monitor and evaluate randomly selected calls to assess the association’s service level standards.
• Complete analysis of results to identify root causes or trends that will lead to efficiency and quality gains in the contact center.
2016
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2017
Alta Resources Corporation
(Customer Service Representative - Call, Chat & Email Support | Retail Account - Adidas)
•Providing accurate information (e.g. product features, pricing, and after-sales services)
•Answering customers' questions about specific products.
•Inform customers about discounts and special offers.
•Manage returns of merchandise.
2015
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2016
Sykes Asia Incorporation
(Escalation Specialist | Travel Account - Expedia & Hotels.com)
• Created opportunities to maintain repeat-stay guests and good relations between the hotel and new guests.
• Resolve customer complaints and ensure calls are handled in a professional and prompt manner.
• Processed refunds for customers or billing adjustments based on information from a computerized billing system and customer feedback.
• Recommended solutions within customer budgets and proactively followed up with all leads.
My Services
Executive Virtual Assistant
I will perform various administrative tasks, including emails, scheduling meetings, and making travel arrangements.
Customer Service Advocate
I will act as a liaison, provide product/service information, answer questions, and resolve emerging problems.
Amazon SEO
I will optimize the website to ensure search results are relevant and create positive growing website traffic.
Amazon Product Lister
I will upload, edit and maintain listings (including variation listings) to all Amazon Seller Central accounts.
Content Creator
I will be responsible for creating, reviewing, and editing content for the company’s websites and social media pages.
Graphic Designer
I create everything from posters and billboards to packaging, logos, and marketing materials.
Testimonials
Jessica Acosta
Ahziel Mika was wonderful to work with. She was very responsive, which was helpful because I had a few requests with tight deadlines, and she met them with no problem. She is a great communicator, checks in regularly, and takes the imitative to ensure that any tasks I needed were taken care of.
Monica Kate Mendoza
Ahziel was very professional and easy to work with. The work she delivered was organized, insightful, and on time, and her communication throughout the job was excellent.
Kyle Santos
She was great at following instructions and completed the job successfully with little guidance.