2021
Bachelor of Science Business Administration - Major in Marketing Management
Manila Tytana Colleges
More Info About Me
The variety of tasks and workload involved in running your business might prevent you from exploring and growing it. You can put your faith in me when I say that I can help you with this. I will greatly support you and your company's operational needs, so you may now handle your business without worrying. I'm capable of handling administrative, social media, and creative chores. I hope to add value to you and your company. As a result of my passion for what I do, I work hard to improve every day. I pride myself on being versatile and resourceful because they enable me to stay competitive and ahead of the curve.
My Skills and Competencies
Social Media Management
Administrative Tasks
Graphic Design
Strong Communication
Content Creation
Illustrator
Certificates
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My Experience and Education
2022
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2023
Collective Solution
(Roadside Assistance Specialist)
As a Roadside Assistance Specialist, I provide prompt and efficient help to customers on the road, including fixing flat tires, jump-starting dead batteries, or towing vehicles. My responsibilities include:
1. Handle inbound and outbound calls for customer inquiries and requests, dispatching service providers, maintaining accurate records, and ensuring customer satisfaction. I possess excellent communication, problem-solving, and customer service skills.
2. Provides emergency roadside services to drivers and passengers in need.
3. Respond to calls for emergency roadside assistance and assess the situation to determine the appropriate course of action.
4. Provide services such as jump-starting a car, changing a tire, providing fuel, and towing vehicles to a safe location.
5. Communicate effectively with customers to gather information about their needs and explain the services being provided.
6. Utilize GPS and other technology to locate and assist customers in a timely manner.
7. Maintained and organized equipment, tools, and supplies needed for the job.
8. Follow established safety procedures and guidelines to ensure the safety of customers and coworkers.
9. Document services provided and maintain accurate records of all calls and services.
10. Continuously update knowledge of vehicle makes and models and the latest road safety techniques.
2021
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2022
Teleperformance - Wyndham Hotels & Resorts
(Reservation Specialist)
As a reservation specialist, my job involves assisting customers in making and confirming hotel, travel, or event reservations. This involves using computer systems to input and retrieve information, communicating with customers over the phone, and providing information about availability, prices, and payment options. I am also responsible for handling customer inquiries and resolving any issues with reservations. My key responsibilities include:
1. Responsible for taking and processing reservations for hotels & resorts.
2. Answer incoming calls and emails from customers inquiring about availability and prices.
3. Provide information about products, services, and amenities.
4. Utilize reservation software to process reservations and update availability.
5. Ensure the accuracy of customer information, billing, and payment details.
6. Resolve customer inquiries and complaints in a professional manner.
7. Upsell additional products and services to maximize revenue.
8. Maintain detailed records of all reservations and transactions.
9. Continuously update knowledge of products, services, and promotions.
10. Meet and exceed performance and sales goals.
September 2020
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June 2021
JMA - Freelancer
(Content Writer)
As a content writer in marketing, my purpose is to create compelling, informative, and engaging content to increase brand awareness, drive traffic, and convert prospects into customers. My key responsibilities include:
1. Researching and developing content ideas for marketing campaigns
writing content in various formats such as blog posts, emails, social media posts, brochures, and case studies
2. Editing and proofreading, content for accuracy and consistency
collaborating with marketing and design teams to ensure the content aligns with brand guidelines and goals
3. Staying current with market trends and industry news to bring fresh and innovative ideas
4. And optimizing content for search engines while engaging with the target audience through social media
My Services
Illustrator
Creating visual images through a combination of design, art, and creative skills.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.