Bachelor of Science in Hotel & Restaurant Management
Cavite State University – Imus Campus
My name is Agnes C. Morales. I was born on April 30, 1995, and I’m 30 years old. I’m a proud single mother of twin girls who are now 7 years old. I’m originally from General Trias, Cavite, and I’m the youngest among my siblings.
I am a four-year graduate of Cavite State University – Imus Campus, Class of 2015, where I gained knowledge and skills that have helped shape my professional growth.
I’ve been working as a cashier at The Orchard Golf and Country Club for the past three years. Through this role, I’ve developed strong customer service skills, attention to detail, and the ability to work efficiently under pressure.
I am a hardworking, dedicated individual who is committed to providing for my family and continuously improving both personally and professionally.
Cavite State University – Imus Campus
Interact with members and guests, addressing concerns and assisting with their needs.
Answer and respond to telephone inquiries.
Handle and maintain confidential customer information.
Drove sales through engagement with clients and sharing project knowledge.
Provided exceptional customer service by answering queries and informing clients about promotions.
Created and updated client profiles while maintaining information security.
Processed payments and managed transmittal documentation.
Greeted customers and guided them through the service reception process.
Managed appointment schedules and ensured efficient service advisor distribution.
Addressed customer complaints and inquiries.
Handled simple troubleshooting and vehicle concerns.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.