Hi there! I am Agatha

About ME

Imagine a Virtual Assistant with a unique blend of diverse experiences – from thriving in the dynamic world of customer service and secretarial/administrative duties to nurturing a loving home and even sugar trading. That's who I am, and I am thrilled to present myself as a candidate for the Virtual Assistant position.

I first ventured into the customer service industry as a Customer Service Assistant for one year. In this role, I developed and sharpened my skills in communication, problem-solving, and building relationships while helping clients address their inquiries and concerns. Moreover, my customer-centric approach and adaptability enable me to provide exceptional support to clients and colleagues alike.

As a Secretary for 6 years, I was able to manage administrative duties efficiently and effectively. I gained valuable expertise in administrative tasks, attention to detail, organization, multitasking, and time management. My experience also includes specialized training in tellering and loans, enabling me to handle financial documentation and computations with accuracy and precision.

For more than 12 years, I dedicated myself to homemaking, nurturing a loving and supportive environment for my family.

Currently, I am involved in the dynamic field of sugar trading, where I have learned the art of decisiveness and negotiation skills while navigating the challenges of the market.

As the economy changes, I have decided to transition back to the role of a virtual assistant. I firmly believe that my background and skills will be an asset in supporting the needs and goals of your organization and in contributing to your success. With strong motivation and passion for knowledge and personal development, I am confident in my ability to not only adapt but also excel in a virtual environment.

Agatha Javier Gonzales
Lian, Philippines
Freelancer
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My Skills and Competencies

Attention to Detail
Time Management
Multitasking and Organizational Skills
Adaptability
Data Security Awareness
Customer Service

Certificates

PROVAPH GVA TRAINING
PROVAPH IN DEPTH TRAINING - DATA ENTRY

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2000
BS Applied Economics

De La Salle University

2022 - 2023
Small Family Business
(Sugar Trader)

*Purchased sugar quedan/certificate from planters and sold them to traders.
*Entrusted with the responsibilities of performing computations and managing documentation.

2007 - 2007
CHINA BANKING CORPORATION
(Loans Assistant Trainee)

*Acted as a supportive resource, providing assistance to both loan officers and borrowers.
*Calculated interest rates, loan amortization schedules, and monthly installment amounts for different types of loans.

2006 - 2006
CHINA BANKING CORPORATION
(Teller Trainee)

*Provided support to customers for their financial transactions, inquiries, and account-related needs, following set procedures of the bank.
*Balanced the cash drawer at the end of each shift to ensure accurate amounts received and disbursed.
*Utilized computer systems and banking software to process transactions and access customer information.

2004 - 2010
CHINA BANKING CORPORATION
(Secretary)

*Rendered administrative and clerical support to bank executives, managers, and other staff members.
*Maintained records of expenses, budgets, and other financial data of different branches in the area with strict confidentiality.
*Utilized office software, such as Microsoft Office Suite, for word processing, spreadsheets, and presentations.

2003 - 2004
CHINA BANKING CORPORATION
(Customer Relations Assistant)

*Accountable for processing new accounts and other related banking services adhering to the protocols of the bank.
*Supported customers by attending to their inquiries, addressing their complaints, and equipping them with comprehensive product information.
*Input data into various systems, databases, and spreadsheets as needed.
*Enhanced the bank's relationships with its customers by maintaining customer satisfaction.

2001 - 2002
SYKES ASIA, INC.
(Customer Service Representative (Via E-mail))

*Responded to customers regarding their inquiries and requests through email promptly.
*Provided accurate and detailed information to customers about products and services, and other relevant topics clearly and concisely.
*Personalized email responses to create a more engaging and meaningful customer experience.

My Services

Data Entry

Input various types of information into computer systems or databases with accuracy and consistency.

Customer Support

Respond to customer inquiries and provide assistance.

File Management

Organize and maintain digital files, documents, and records.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Lian,
Philippines


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