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Bachelor of science in Nursing
Our lady of Fatima Quezon city
About Me
Healthcare Virtual Assistant/ Insurance Verification/ Prior Authorization/
Eligibility and Benefits/ Medical Administrative/HIPAA Certified
Dedicated and detail-oriented Medical Virtual Assistant with a nursing background and over 3 years of experience in healthcare administration, eligibility and benefit, insurance support, and customer service. Skilled in using Electronic Health Record (EHR) systems, coordinating with healthcare providers, and managing patient data accurately and confidentially in compliance with HIPAA standards. Known for excellent communication, strong organizational skills, and a compassionate, patient-first approach. Proven ability to excel in remote roles, supporting U.S.-based clinics and healthcare providers with professionalism and efficiency.
My Skills and Competencies
Facebook Ads Manager
Medical Virtual Assistant
Email Management
Calendar management
Certificates
My Experience and Education
March 24.2025
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July 10.2025
New U Therapy Center
(Front Desk/ Intake Admins)
Managed high-volume inbound/outbound calls and emails
scheduled new patient psychotherapy and psychiatry (inperson/telehealth) appointments
sent reminders via GoTo tools, handled cancellations, no-shows,
and follow-ups efficiently.
Sent appointment request form, authorization to release, financial
policy, clinical, and consent forms to patients email or SMS
Uploaded patient-submitted documents promptly into the therapy
notes to ensure accurate and timely recordkeeping.
Offered cash payment rates for out-of-network patients; if
declined, provided appropriate referrals to external facilities for
continuity of care.
Created patient charts in TherapyNotes and updated personal
and clinical information to ensure accurate and complete records
November 29 2023
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March 21.2025
Volusia Medical Center
(Health care virtual assistant)
schedule office visit and telemedicine appointments
refill medications
checking if controled medicine in GoodRx
sending Medical services ,Dme,and Diagnostic referrals.
handling correspondence like hosptial documents and faxes .
checking laboratory results in quest ,labcorps portals
and checking diagnostic result in radiology associates portal.
August 12,2022
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September 15,2023
Optum Global solution
(Health care advisor)
as a Health Care Advisor i take phone calls , i process monthly payments , discuss health benefits,check status of the prior authorization and appeal for their medical and prescription services, and discuss how the claim process and how claims work ,i also offer eligible program for the member like, Employee Assistance Program .
I also handle benefit for dental and vision , like davis vision , delta dental, uhc dental
november 9 2021
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may 16 2022
Alorica
(Customer Experience Agent)
i work as a Customer Experience Agent in T-Mobile i take phone call inbound and outbound , i process payments, selling tablets,phones,watch and lines , and do basic trouble shooting.
2018
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2018
Metropolitan medical center
(nurse assistant ( on the job training))
as a nurse assistant in school clinic , i collect their information like first and last name, age and get their blood pressure and height and weight.
My Services
Medical Virtual Assistant
Hippa Certified . trained in Medical Administrative and Billing.
Facebook ads manager
Trained in Facebook Ads: audience targeting, ad creation, A/B testing, and campaign optimization for better ROI.
Calendar Management
scheduling, prioritizing tasks, avoiding conflicts, and organizing daily workflows.
Email Management
organizing inbox, filtering messages, prioritizing tasks, and responding professionally.
Testimonials
My Manager Testimonial
Aeyezsa! you have been doing a much better job
Medical Virtual Assistant
"Perfect !"
Medical Virtual Assistant
Hey Aeyezsa I see big improvement on faxes and keeping the numbers down this weeek,just wanted to say good job! we appreciate your hard work!.
Top Notchers
Top Notchers
Top Performers for programs and incentives Assessment with 100% Score
Top Performers for programs and incentives Assessment with 100% Score