2012
Associate in Deck Seafaring
Laguna Maritime Arts & Business Colleges
More Info About Me
My Name is Aeron Paul Borja, you can call me “Paul”. I have been in the contact center industry for 5 years handling Telecommunications as a Customer Service Specialist. I am a resilient, hardworking person and can work under minimum supervision. I'm passionate and professional about helping businesses, small or large, excel in their social media marketing and bring the brand to life. With my years of work experience, I can help you connect with your current and future customers, represent your brand professionally and with fun on different Social Media Platforms, generate leads and transform them into sales, and utilize everything you have!
My Skills and Competencies
Social Media Management
Social Media Marketing
Social Media Content Curation & Creation (Photo & Video Editing)
Social Media User Engagement (Organic & Paid)
Social Media Recognition/Awareness
Social Media Basic Branding
Social Media Outreach
Customer Service
Email & Chat Support
Inbound/Outbound Sales
Certificates
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My Experience and Education
2020
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2021
Iqor Sta. Rosa (T-Mobile)
(Business Account Specialist)
-Billing and Payments
-Resolving Basic Technical issues with phones, tablets, hotspot devices and connection
-Upselling (Phones, phone accessories, equipment's and plan upgrades)
2019
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2020
Megaworld Newport Property Holding Inc.
(Junior Sales Specialist)
- Selling high-end condo units, residential lots, rental
- Setting property viewing appointments/open house events for clients
2018
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2019
VXI Makati (AT&T)
(Inbound Sales Agent)
- Billing and Payments
- Resolving Basic Technical issues with phones, tablets, hotspot devices and connection
- Reconnect
- Upselling (Phones, phone accessories, equipment's and plan upgrades)
March 2016
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October 2017
Telstra Mall of Asia
(Technical Support Representative)
-Basic trouble shooting and diagnostics on internet, email, and phones
-Assist to install, relocate, and transfer internet connection
-Upselling premium technical support service
February 2014
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March 2016
Teletech Sta. Rosa
(Customer Service Representative)
-Assist/Answer T-mobile prepaid and postpaid consumer general inquiry
-Assist with billing & payments, plan change, upgrades concerns
-Resolving Basic Technical issues with phones, tablets, hotspot devices and internet connection
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.