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Bachelor Of Science in Social Work
University of Mindanao.
More Info About Me
I’m Adrienne, a Customer service representative for over seven years. I love being the problem-solver who helps turn a frustrating experience into a positive one. I specialize in creating positive, lasting customer experiences by actively listening, problem-solving, and providing clear, empathetic solutions. My background includes working with IQOR PH, ALORICA, Simple Menu and Barua Insurance where I’ve honed my skills in effective communication, active listening, and problem-solving,
I’m driven by solving complex problems and delivering creative solutions that make an impact. When I’m not working, you can usually find me cooking delicious Filipino food.
My Skills and Competencies
Customer Service
Cold Caller
Quality Analyst
Lead Generator
Social Media Management
Data Entry
Certificates
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My Experience and Education
2022
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2024
BARUA INSURANCE SERVICES
(Customer Service/ Sales Representative)
Inbound Call Management: Respond to incoming calls on average each day, answering questions from clients about accounts, services, and payments in a timely and accurate manner.
Provide clients with assistance in resolving a range of problems, guaranteeing a high degree of customer satisfaction via efficient problem-solving and sympathetic dialogue.
Payment Processing: Manage payment transactions safely and effectively, including processing payments, updating billing data, and resolving problems.
Conflict Resolution: Utilize active listening and negotiation skills to de-escalate situations, providing solutions that align with company policies while ensuring client needs are met.
Documentation and Reporting: Ensure proper monitoring of issues and follow-ups by keeping thorough records of client contacts and transactions in the CRM system.
Team Collaboration: To escalate unsolved issues and develop improvements based on client feedback, collaborate extensively with team members and other departments.
2022
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2022
Simple Menu
(Food Order Entry Specialist)
Inbound Order Processing: Accurate order entry into the system through the efficient management of incoming calls for the purpose of taking and processing food orders.
Customer Interaction: By answering questions, resolving problems, and making menu recommendations, I delivered exceptional customer service and improved the overall experience for my customers.
Menu Knowledge: Retained up-to-date understanding of all menu items, promotions, and specials in order to properly advise clients and upsell extras.
Data entry: To reduce errors, precisely input order details into the POS system while confirming customer details and payment options.
Order Confirmation: Before completing transactions, we verified the order information with the clients to make sure they were accurate and satisfied.
Cooperation with Kitchen Workers: Clearly and effectively conveyed orders to kitchen workers, guaranteeing prompt preparation and delivery.
2021
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2022
ALORICA PH
(SALES REPRESENTATIVE)
Act as a primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account
Seeking sales opportunities, overcome objections, and making a valid sales attempt on each call
Meeting daily and monthly sales quotas
Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account
Enter and confirm sales orders placed by phone, fax and support sales force in the region
Provide customers with proof of delivery
Awarded as top agent for the past 3 months.
2021
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2021
IQOR PH
(QUALITY ASSURANCE ANALYST)
Conducts monthly calibration with call center QAs to develop sorting, consistency and best practices.
Conduct coaching with associates and provide feedback addressing client service performance, product knowledge and call productivity. Supplement monitor allocation performed by quality vendor, focusing on individual support and coaching for low-performing agents.
2018
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2021
IQOR PH
(CUSTOMER SERVICE REPRESENTATIVE)
Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries.
Communicating with customers through various channels. Acknowledging and resolving customer complaints.
Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Become one of the best agent for the past 6 months in 2020.
My Services
General Virtual Assistant
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Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.