Hey I am Adrienne Lance

Diverse Professional with Expertise in BPO and Social Media Management

Greetings, I'm Adrienne Lance Lao Deloso, a 24-year-old native of Davao City, Philippines, and I currently reside in the same vibrant city. I am a second-year college undergraduate pursuing a Bachelor of Science in Business Administration, majoring in Marketing Management at Philippine Women's College.

In terms of professional experience, I spent 1 year and 3 months in the Business Process Outsourcing (BPO) industry. My initial role was with Flatworld Solutions in Davao City, where I was part of the "Livingston" account for 9 months, from October 2021 to July 2022. In this non-voice position, our responsibilities centered around creating shipping invoices for container shipments to Canada. Unfortunately, I had to leave Flatworld Solutions as the account was dissolved due to client demands.

Subsequently, I joined VXI Global, also in Davao City, under the AT&T Mobility Tech Support account. This voice account involved providing assistance and service to customers facing issues with electronic products, such as computers, smartphones, and other hardware or software. My tenure at VXI spanned 6 months, from September 2022 to March 2023. The decision to leave VXI was prompted by the impending arrival of my firstborn child, and I wanted to be present to support my partner during the delivery stage last April 2023.

Beyond my BPO experience, I've also delved into social media management. From 2019 to 2024, I actively engaged in managing social media accounts, leveraging my skills to create engaging content, analyze performance metrics, and contribute to the online presence of various entities.

On a personal note, I am passionate about making music during my free time. This creative outlet allows me to express my emotions, channeling my feelings into my compositions based on the experiences and emotions I encounter.