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Rizal Technological University
More Info About Me
I'm Adrian Gabriel Fernandez, I'm passionate about assisting the customer/client, and I felt great every time I finished my task and received good feedback. I'm a well-rounded customer service advocate with 4 years of experience working as a customer service representative for a large corporation. By providing excellent service, I received recognition as of the 50 advocates who achieved the highest KPI.
Adrian enjoys meeting new people and learning about their lives and backgrounds. He easily finds common interests with strangers and tends to make most people feel comfortable. He finds this skill especially advantageous when talking to a customer/client.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Optum Global Solutions
(Customer Service Advocate)
Providing assistance to the member by answering their queries about the price of their prescription and the structures of their plans an services.
2019
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2021
Sutherland Global Services
(IT Helpdesk)
Providing customers technical assistance over the phone.
2018
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2019
Teleperformance
(Customer Service Representative)
Providing Customer service to the customer by answering their queries.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.