2006
Bachelor of Science in Nursing
Far Eastern University - Manila
More Info About Me
With over a decade of experience in customer service and virtual assistance, I've been dedicated to supporting clients and helping businesses thrive. I began my career as a customer service representative in 2008, working with US-based clients across a range of industries including food order-taking, computer chipsets, money remittance, telecommunications, property inspection, maintenance and repair, car repossession, and home healthcare. In 2014, I transitioned to virtual assistance part-time, eventually making it my full-time profession in 2016 after leaving the BPO industry.
Additionally, I’ve managed social media accounts for local companies in the Philippines, where I enhanced my skills in digital engagement. I'm passionate about learning and am always eager to acquire new skills to better assist my clients in achieving their goals. My mission is to help business owners focus on what truly matters by handling the day-to-day tasks that drive their success.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Medical Virtual Assistant
General Virtual Assistant
Certificates
My Experience and Education
December 2021
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Present
Noble Hospice & Home Health Care
(Patient Admission & Records Coordinator)
I play a key role in managing patient admissions and ensuring accurate, up-to-date records. My responsibilities include coordinating with patients, clinicians, and facility staff to facilitate a smooth admission process and confirming that each patient’s chart is complete. I ensure that all patient information is documented correctly, and I support clinical teams by providing them with timely access to accurate records.
December 2022
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Present
Trynity Financial Services
(Customer Service Representative)
I serve as the main point of contact between the auto loan client, tow agents, and vehicle owners. My role is to manage incoming and outgoing calls, address inquiries, and provide crucial support regarding the vehicle pre-repossession process. My primary focus is on handling pre-repossession tasks for an assigned client, coordinating efforts with all parties to ensure that the procedures are clear, compliant, and completed smoothly.
April 2017
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December 2023
Philippine Local Companies
(Marketing Officer / Co-owner)
As a Marketing Officer, I ensure efficient customer response operations by setting schedules, assigning tasks, and providing team support. I oversee staff performance through clear communication, training, and coaching, while enforcing policies and maintaining high service standards. I also monitor interactions, conduct customer surveys, and evaluate outcomes to enhance customer satisfaction and team productivity. My goal is to lead a customer-focused team that delivers consistent, quality service.
September 2019
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November 2022
MUR Services LLC
(Repair Director)
As a Repair Director, I oversee home repair and maintenance operations, ensuring quality and efficiency. My responsibilities include reviewing repair proposals, authorizing tool and equipment purchases, and coordinating materials with suppliers. I provide phone support to technicians and clients, manage repair ticket tracking via Google Sheets, and lead daily meetings with company officers. I also train and guide new repair specialists, fostering a high standard of service and teamwork across projects.
April 2019
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September 2019
Squareaisle LLC
(Product Lister/Order Processing/Order Confirmation)
As a Product Lister and Order Processing Specialist, I ensure smooth e-commerce operations by overseeing product listings and managing customer orders. My key responsibilities include verifying listings created by product listers for accuracy, processing customer orders efficiently, and confirming new orders and refunds. I also conduct keyword research using Helium 10 to optimize listings for better visibility. My role supports accurate listings, timely order fulfillment, and enhanced product discoverability to drive customer satisfaction and sales.
April 2008
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July 2015
BPO Companies
(Customer Service Representative)
As a Customer Service Representative, I provided high-quality support to various US-based clients across multiple industries. I have experience handling accounts in drive-thru order taking, computer chipsets, money remittance, and telecommunications. My role involved addressing customer inquiries, processing orders, troubleshooting issues, and ensuring customer satisfaction through clear, efficient communication. I am skilled in adapting to diverse service needs, managing high call volumes, and delivering solutions that build customer trust and loyalty. My goal has always been to provide seamless and positive customer experiences across all accounts.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.